Service Software QA Engineer 2

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position
This position will be responsible for testing service features in the da Vinci Surgical System
software and will play a technical role during the development of new Field Service software. This
position will be required to write and execute test protocols for functional SW testing using da
Vinci hardware. The successful candidate must have relevant technical experience and be detail
oriented.
Essential Job Duties
• Protocol Development and Execution
o Support the development of design requirements; participate in the
creation/review of formal design documentation
o Design, develop, and execute test protocols for verification and validation of field
service software

o Complete documentation for test protocols,
results, and reports
• Software Testing and Development
o Run software evaluation labs to assess software
features and diagnostic tools during the
development phase
o Keep detailed notes of testing activity to document user experience and feature
performance
o Provide feedback to development teams to guide feature design
o Log issues found within the issue tracking system; work with software and cross-
functional teams to debug
o Learn the elements of the SW build process to effectively execute, monitor, and
troubleshoot builds as necessary
o Ability to work with complex hardware systems and understand the
communication between hardware and software

Qualifications

Required Skills and Experience
• Experience testing embedded software at unit, integration or system level is required
• Strong Engineering/SQA/Software Test background
• Interested in working in a fast-paced environment providing solutions throughout the
entire product lifecycle
• Hands-on engineering experience with a proven ability to work well in a team
environment
• Ability to communicate effectively (written and oral)
• A real excitement to learn and get to the bottom of tough technical problems
• Experience writing and understanding technical specifications
• Strong intuition for, and interest in, designing software for testability
• Must demonstrate proficiency in Windows O/S and in all Microsoft Office applications
• Must possess strong attention-to-detail, individual initiative, sense of ownership, and
organizational skills
• Must be a self-starter and capable of working effectively with little supervision and be
capable of identifying and driving individual projects

Required Education and Training
• Minimum BS required (EE or CS preferred)
• Minimum 3 years of software testing experience
Working Conditions
None
Preferred Skills and Experience
• Experience with documentation control systems; prefer Agile/ACCS
• Experience with requirement management software; prefer Polarion ALM
• Experience debugging software and performing reviews of test automation and
application code
• Experience working in Linux operating system environment

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.