Senior Quality Assurance Engineer

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:   

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

The Senior Quality Assurance Engineer is responsible for ensuring the quality, reliability, and performance of digital solutions through manual and automated testing. The role leads testing activities for complex projects, including test planning and estimation, functional, integration, interface, regression, performance, and automated testing, while ensuring alignment with Ontario Health (OH) Quality Assurance standards and industry best practices.

The role designs, builds, and maintains automated testing frameworks, tools, scripts, environments, and test assets; collaborates with project and product teams to integrate testing into delivery plans; and provides guidance on QA and automation best practices.

The Senior Quality Assurance Engineer also provides production application support, including participation in a scheduled after-hours on-call rotation to maintain the availability and reliability of supported applications.

Here is what you will be doing:

• Lead testing activities for complex projects, including assessing requirements, estimating testing efforts and deliverables, developing test plans, scenarios, test cases and test data, and reporting results.
• Plan and execute functional, integration, interface, regression, performance, API/web service, manual and automated testing throughout implementation and operations.
• Design, build, execute and maintain automation testing frameworks, scripts, scenarios and test data for UI, non-UI and web services.
• Select, configure, manage and maintain automated testing tools, execution environments and source code repositories for test assets.
• Coordinate with Project Managers and stakeholders to integrate manual and automated testing activities into overall project schedules and delivery plans.
• Track test planning and execution through application lifecycle management tools, document results, identify defects and enhancements, monitor third-party testing outcomes, and provide status reporting.
• Collaborate with developers, Business Analysts, Project/Product Managers, technical leads and internal/external stakeholders to understand requirements, system design and the target state of solutions under test.
• Investigate testing and production issues, support root cause identification, troubleshoot complex technical problems and recommend appropriate remediation.
• Provide production application support, including incident triage, troubleshooting, release support and participation in a scheduled after-hours on-call rotation.
• Provide QA guidance to project and product teams, promote automation, educate team members on QA best practices, and champion consistent testing practices across programs.
• Work with a high degree of autonomy while ensuring testing activities align with broader project plans, organizational standards and established QA practices.
• Stay current with evolving testing technologies, architectures, platforms, patterns and practices and apply relevant improvements to testing approaches and solutions.

Here is what you will need to be successful:

Education and Experience:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering, a related technical discipline, or equivalent experience.
• 5–7 years of information technology experience, particularly in application development, data analysis, data architecture or systems analysis, with significant experience in performance testing of UI, non-UI and web services and exposure to monitoring and diagnostic tools.
• Extensive Quality Assurance/software testing experience with strong knowledge of testing processes, methodologies and the Software Development Life Cycle, including Agile, Waterfall and Iterative methodologies.
• Extensive experience designing, architecting, building, supporting and maintaining automation test frameworks, scripts and test data solutions for UI, non-UI, API/web services and integrated applications.
• Strong experience with automated testing tools and frameworks, including Selenium, Gauge and BrowserStack, and version control platforms including Git and GitLab.
• Strong development/scripting experience with technologies such as Java, JavaScript, C, Groovy, PowerShell, Bash, Perl and Python, including independently reviewing and modifying existing scripts or programs where documentation may be limited.
• Extensive experience with functional, GUI, API/web service, integration, regression, deployment, hardware, manual and automated testing.
• Strong performance testing experience, including performance strategy and planning, test script/data development, monitoring, benchmarking, capacity management, performance modelling, troubleshooting and exit reporting using tools such as JMeter, LoadRunner and HP Performance Center.
• Strong experience with troubleshooting, remediation, quality planning and developing testing strategies for multiple projects and programs.
• Experience working in complex, integrated, large-scale, multi-platform DevOps and SOA environments across legacy and cloud technologies.
• Experience with technologies and platforms including Containers, OpenShift, CI/CD, Git/GitLab, Jenkins, Java/.NET, Spring/Spring Boot, RDBMS, Load Balancing, WebSphere, Tomcat, Kafka, MQ, Node.js, Angular, Redis, Windows, Linux and Unix.
• Experience with XML, JSON, SOAP/REST web services, HL7 v2/v3, FHIR, VPN, SQL, HTML, CSS, HTTPS, Certificates, SAML, OAuth and Windows/Linux shell scripting.
• Experience with testing and development tools including Eclipse IDE, VS Code, IntelliJ, MS Visual Studio, Postman, Fiddler, LoadUI, MS Office Macros and equivalent tools used to automate testing and create/analyze test data.
• Strong experience defining test data and test environments to support parallel testing across large integrated applications, including test data generation and management.
• Experience with relational databases, including Oracle, MySQL and SQL Server, with understanding of PL/SQL, procedures, triggers, packages and views. Experience with NoSQL databases such as DynamoDB and MongoDB is an asset.
• Strong knowledge of source code control, software configuration management, defect management/tracking tools such as Jira and TFS, and data management/movement using ETL and ELT tools.
• Solid understanding of User Stories, Business Requirements Definitions (BRDs), data models, data mappings and solution designs and how they support QA testing.
• Understanding of key cloud concepts for major providers such as Azure or AWS; AWS and/or Azure certification is an asset.
• QA certification such as ISTQB or QAI, ITIL or equivalent is an asset. Agile certification is also an asset.
• Knowledge of Ontario Health systems, business environments, technical interfaces, and product/system components being tested.
• Knowledge of applicable privacy legislation and regulations, including the Personal Health Information Protection Act, 2004, and OH policies, procedures and guidelines related to protecting confidential information.
• Experience providing production application support, including incident triage, troubleshooting, root cause analysis, release support and participation in an after-hours on-call rotation, is required.

Knowledge and Skills

• Excellent analytical, problem-solving and troubleshooting skills, with the ability to assess requirements, estimate testing efforts, execute tests, query databases, identify defects and resolve complex technical issues.
• Strong written and verbal communication skills to communicate testing strategies and results, incorporate stakeholder feedback, prepare reports and documentation, and educate teams on QA best practices.
• Strong interpersonal and collaboration skills to work effectively with clinical leads, Project Managers, Business Analysts, Business Leads, developers, QA professionals and other internal and external stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment while meeting tight deadlines and responding effectively to changing requirements.
• Strong attention to detail with the ability to understand and communicate complex technical concepts, evaluate trade-offs and assess innovative ideas with internal and external partners.
• Demonstrated ability to influence and motivate team members, promote continuous improvement and strengthen the impact of technology initiatives.
• Sound judgment and decision-making skills, including the ability to make decisions with broad organizational impact.
• Strong emotional intelligence and ability to build effective working relationships across product/project teams, portfolios and external stakeholder groups.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

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