Senior IT Technician

We’re Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. 

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: 

What you'll do

The Senior IT Technician role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Duties/Responsibilities

• Act as an escalation point for advanced or difficult help requests.
• Provide first contact support of incoming requests to the help desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Assist in maintenance, and repair of PCs, printers, terminals, etc., coordinate with technical support and vendors as necessary; coordinate with other IT staff to resolve hardware, software, and network problems.
• Install end-user hardware and PC software; ensure that Canvas staff know how to care for and maintain their terminals, printers and PCs and understand procedures for data backup, network access, etc.
• Train Credit Union staff to use standard PC-based office automation software tools by providing formal training and coordinating third-party training providers. Notify users of new useful features available through product updates.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Keep management informed regarding key operating issues affecting the department.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Develop help sheets and FAQ lists for end users.
• Contribute to technician knowledgebase and training as needed.
• Exhibit support for the organization’s goals, values, initiatives and cost control.
• Comply with the Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Recommend and help develop and implement new policies and procedures.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job
• Perform other job duties as assigned.

Job Qualifications

Knowledge, Skill and Ability:

• Strong verbal, written and interpersonal communication skills with the ability to interact with technical staff and other senior management/credit union staff as appropriate.
• Strong attention to detail and organizational skills; ability to manage multiple priorities with tight deadlines.
• Strong analytical and problem solving skills.
• Ability to use advanced tools for troubleshooting personal computer equipment.
• Working knowledge of Windows operating systems, Workstations, Microsoft Office, and other software packages to diagnose equipment, software or operational problems.
• Working knowledge of using, troubleshooting, and maintaining computer and networking equipment.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidences.
• Pre-employment background review (components include: criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).

Education or Formal Training:  Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent work experience.

Experience:  Three to six years of IT technician experience. 

For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments. 

The starting pay range for this position is $28.00-$33.50/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include: 

- Medical/Dental/Vision Insurance

- Paid Vacation 

- Paid Sick Time 

- Paid Holidays

- Paid Wellness Day

- Paid Volunteer Time

- Flexible Spending Account

- Health Savings Account

- World Class 401(k) Plan

- Tuition Reimbursement

- Rate Discounts on Qualifying Loans

- May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with some travel.  Must be able to work a flexible schedule including rotating shifts, on-call, evenings and weekends.  The job routinely uses standard office equipment such as computers, phones, printers, and copiers.  The position requires manual dexterity and frequent lifting 20-50 pounds.  The position requires bending, stooping, and standing as necessary. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Applications for this position will be accepted through June 12, 2026. For consideration, applications must be received by 11:59 PM MST on June 12, 2026.

#LI-Hybrid