Senior IT Technician

Description

Roxtec Inc. (www.roxtec.com) is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.

We are seeking an experienced Senior IT Technician who combines strong end-user support skills with a broad understanding of IT infrastructure and operations. This role is ideal for a hands-on IT generalist who enjoys solving technical problems, supporting users, managing systems, and contributing to cybersecurity and compliance initiatives. Experience with networking, firewalls, servers, Microsoft cloud technologies, and regulated environments is highly valued.

Essential Job Functions

• Provide technical support for end users, including troubleshooting hardware, software, network, and operating system issues. 
• Administer and support Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, and other enterprise IT systems.
• Configure, deploy, and support computers, mobile devices, printers, and other IT-related equipment.
• Collaborate with global IT teams on infrastructure projects, system upgrades, security initiatives, and standardization efforts.
• Maintain user accounts, security groups, access permissions, and business system integrations.
• Assist with cybersecurity operations, vulnerability remediation, endpoint protection, and security best practices.
• Support compliance initiatives including CMMC, ITAR, cybersecurity audits, and other regulatory or certification requirements. (Any prior experience with CMMC is highly valued).
• Manage relationships with vendors and service providers, including equipment procurement and invoice approvals.
• Maintain accurate documentation of systems, processes, configurations, and asset inventories.
• Identify opportunities for automation, process improvement, and operational efficiency.
• Support Global IT services while serving as a trusted local IT resource for the site.

Requirements

• Self-motivated, proactive, and capable of working independently in a fast-paced environment.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent interpersonal, written, and verbal communication skills with the ability to provide professional support to users at all levels of the organization.
• Strong customer service mindset and a commitment to delivering a high-quality user experience.
• Ability to prioritize competing tasks while maintaining attention to detail and meeting deadlines.
• Demonstrated ability to work collaboratively with local and global IT teams.
• Must be able to travel domestically and/or internationally up to 10% of the time.

Technical Qualifications

• Hands-on experience administering Microsoft Windows client and server operating systems.
• Experience with Microsoft 365 technologies, including Entra ID (Azure AD), Exchange Online, Teams, OneDrive, SharePoint, and Intune.
• Experience managing Active Directory, Group Policy, user identity, and access management.
• Experience supporting and troubleshooting network infrastructure, including switches, wireless networks, VPN connectivity, and firewalls.
• Experience with server administration, virtualization platforms, storage solutions, or related infrastructure technologies.
• Experience with endpoint management solutions, including Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM), Intune, or similar platforms.
• Experience with mobile device management and supporting iOS and Android devices in a corporate environment.
• Experience with application deployment, software packaging, and operating system deployment.

Education and Experience

• Bachelor’s degree in Information Technology or related field preferred or equivalent years of experience
• Minimum of 3 years’ experience

Why Roxtec? Because Your Work—and Workplace—Matter.

Benefits

In addition to our competitive compensation package, Roxtec is proud to offer a comprehensive suite of benefits designed to support the well-being and professional growth of our employees:

· 401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.

· Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.

· Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.

· Life Insurance: Company-paid coverage to provide added peace of mind.

· Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.

· Career Development Opportunities: We support your professional growth and advancement.

· Education and Tuition Reimbursement: Programs available to further your education.

· Flexible or Hybrid Schedules: Options available based on your position.

· Climate-Controlled Workspaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.

· Exciting Bonus Opportunities: This position is eligible for a bonus, calculated based on individual and company performance.

We are committed to fostering a supportive and dynamic work environment that promotes both personal and professional success. Join us at Roxtec and be part of a team that values your contributions and invests in your future!

Physical Requirements

• Required to wear PPE as needed

Physical Demands (reasonable accommodations may be made, if necessary):

Physical Abilities

Stand / Walk - Frequently

Lift / Carry / Push / Pull up to 50 lbs - Occasionally

Sit - Continuously  

Climb / Crawl / Squat / Bend – Occasionally

Crawl – Occasionally

Fine Manipulation - Occasionally

Reach Outward - Occasionally

Reach Above Shoulder – Occasionally

Travel via car, rail, air or other means of public transportation - Occasionally

N/A (Not Applicable) - Activity is not applicable to this occupation

Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)

Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

Continuously – Occupation requires this activity more than 66% of the time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.