Job Description:

Short Description:

The Client seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.

Complete Description:
The Client seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Key Responsibilities:

· Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.

· Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.

· Assist users with account access, password resets, MFA issues, and general identity-management tasks.

· Perform workstation setup, imaging, deployment, and peripheral configuration.

· Support enterprise applications and departmental systems, including specialized tools.

· Conduct root-cause analysis and implement long-term solutions for recurring problems.

· Document all interactions and technical procedures accurately in the ticketing system.

· Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.

· Manage user accounts, security groups, file permissions, and access requests.

· Provide guidance, mentorship, and knowledge-sharing with support staff.

· Assist with system upgrades, patching, deployments, and lifecycle management of workstations.

· Educate users on IT policies, procedures, and best practices.

Skills:

· Bachelor’s degree in IT or related field or equivalent experience. 10 Years Required

· Experience providing IT support, service desk operations, or system troubleshooting. 6 Years Required

· Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking. 6 Years Required

· Experience supporting mobile devices (iOS and Android), including enterprise management profiles. 6 Years Required

· Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.). 6 Years Required

· Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems. 6 Years Required

· Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling. Required

· Ability to follow ITIL best practices for incident, problem, and change management. Required

· Strong communication, customer service, and problem-solving skills. Required

· Ability to work independently and collaboratively in a fast-paced environment. Required

· Ability to lift, move, and install computer hardware up to 25–40 lbs. Required

Senior IT Support Specialist

About the role

Skills

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