Senior IT Support Specialist

Van Cleef Engineering Associates, LLC (Van Cleef) is a dynamic, multi‐disciplined consulting civil engineering firm of Engineers, Certified Inspectors, Landscape Architects, Planners and Land Surveyors. With offices in New Jersey and Pennsylvania, we provide expertise in all of the major areas of civil engineering, municipal engineering, municipal planning, and land surveying.

Van Cleef is proud to have been recognized in PA and NJ as a “Best Place to Work” for 2025 - another great reason to choose to work with Van Cleef!

As a Senior IT Support Specialist, you will provide advanced day-to-day IT support for all internal clients and serve as the primary escalation point for complex technical issues. This role works closely with our Managed Service Provider (MSP) to ensure systems remain secure, stable, and efficient. In addition to hands-on technical support, this role will help guide IT initiatives, improve processes, and support infrastructure projects across the organization.

Key Responsibilities:

Diagnose and resolve complex IT tickets related to hardware, software, network connectivity, and system access while maintaining clear documentation and updates in the ticketing system
Serve as an escalation point for technical issues and coordinate with the MSP to ensure timely resolution
Track and manage IT inventory, including equipment lifecycle, asset assignments, and replacements
Support employee onboarding and offboarding in coordination with HR and the MSP, including hardware setup, account provisioning, license assignment, and mobile device configuration
Assist with administrative and troubleshooting within Microsoft 365 and other core business systems
Support IT infrastructure projects including equipment installations, office setups, relocations, and system upgrades
Participate in vendor meetings and assist with coordinating external IT service providers
Maintain IT documentation and contribute to knowledge base articles and internal process improvements
Assist with business continuity and disaster recovery activities, including equipment deployment when needed
Provide guidance to junior IT staff and assist with after-hours or weekend support when required

Qualifications:

Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s Degree preferred
5+ years of experience in IT support, help desk, or technical operations
Strong knowledge of Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and enterprise hardware troubleshooting
Experience working with Managed Service Providers (MSPs) or external IT vendors
Strong troubleshooting, analytical, and problem solving skills
Excellent written and verbal communication skills with a strong customer service mindset
Highly organized with the ability to manage multiple tickets, projects, and priorities simultaneously
Ability to lift and carry equipment up to 50+ pounds as needed
Willingness to travel between New Jersey and Pennsylvania office locations with a valid driver’s license
Ability to provide occasional after-hours or weekend support when required

What We Offer

We are committed to creating a personal and professional environment where we can build and focus on helping communities through teamwork and support. Our local offices provide our employees with opportunities for professional development and growth, including our Young Professionals Group, a flexible working environment, and times to celebrate our accomplishments together. Van Cleef provides a fun, flexible, and challenging environment and embraces the core values of integrity, quality, accountability, ownership, and work life balance to guide our decisions and empower employees.

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Traditional and Roth 401(k) retirement savings plan with company match
Paid holidays, vacation and sick days
Company-paid Life insurance
Company-paid Long-Term Disability insurance
Tuition reimbursement program (postgraduate)
Professional Licensing reimbursement
Gym membership reimbursement
Flexible Spending Account (FSA)

Compensation:

$80,000 - $110,000 per year commensurate with experience.

Additional Information

Van Cleef is a proud Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

This position is not eligible for H1-B or any other visa sponsorship.

We thank all applicants; however, only shortlisted candidates will be contacted.