Senior IT Support Specialist

ABOUT THE NBPA

The National Basketball Players Association (NBPA) is the union for current professional basketball players in the National Basketball Association (NBA). Established in 1954, the NBPA’s mission is to protect and advance the rights of our players. They are the game.

The NBPA advocates on behalf of the best interests of all NBA players, including through the negotiation of collective bargaining agreements, the filing of grievances on behalf of the players, and counseling players on benefits, educational and post-NBA career opportunities. Business opportunities are generated by THINK450, the group licensing and partnership engine of the NBPA. With more than 80 active partnerships, THINK450 is dedicated to uncovering shared interests between players and leading brands to build more engaging collaborations.

The NBPA Foundation is dedicated to preserving the legacy of its members by supporting and assisting people, communities and organizations worldwide. It spotlights and amplifies the global initiatives of professional basketball players, driving positive change through community building, charitable endeavors and social entrepreneurship. 

For more information, visit www.nbpa.com and follow @thenbpa on social.

POSITION OVERVIEW: The Senior IT Support Specialist serves as the primary on-site technology resource for the NBPA’s Los Angeles facility, ensuring seamless day-to-day IT operations and exceptional end-user support. This role is responsible for maintaining technology infrastructure, supporting staff and players, managing AV and event technology, and partnering closely with the New York IT team to deliver secure, reliable, and efficient technology services across both offices.

LOCATION: Los Angeles, CA 

DEPARTMENT: IT

REPORTS TO: Director, IT Operations 

SALARY RANGE: $125,000 - $130,000

RESPONSIBILITIES:

• Serve as the primary on-site IT resource for the Los Angeles facility, providing hands-on support across all technology systems
• Deliver white-glove end-user support for staff, players, and guests, including troubleshooting hardware, software, and network issues
• Oversee day-to-day IT operations, ensuring all systems (network, Wi-Fi, printers, endpoints) are fully functional and optimized
• Manage and support conference room and AV technology, including displays, audio systems, and wireless presentation tools
• Coordinate setup, support, and teardown for events, meetings, and activations, including after-hours support as needed
• Support user onboarding and offboarding, including device provisioning, account setup, and access management
• Partner with NY-based IT leadership to implement and maintain IT standards, policies, and security practices
• Monitor, troubleshoot, and escalate issues related to network infrastructure, cybersecurity, and system performance
• Maintain inventory of IT assets and oversee equipment lifecycle management (procurement, deployment, replacement)
• Liaise with external vendors and service providers for installations, maintenance, and issue resolution
• Assist in documenting systems, processes, and support procedures to ensure operational continuity
• Proactively identify opportunities to improve reliability, efficiency, and user experience across the LA facility
• Provide remote IT support for the New York office, assisting with troubleshooting, system administration tasks, and project work
• Support cross-office initiatives and projects, ensuring alignment and consistency between LA and NY environments
• Act as a flexible IT resource, shifting between on-site support and remote responsibilities based on business needs

QUALIFICATIONS:

• 5+ years of experience in IT support, IT operations, or help desk roles
• Strong knowledge of Mac and Windows environments, including hardware and software troubleshooting
• Experience supporting networking fundamentals (Wi-Fi, VLANs, switching, basic routing concepts)
• Familiarity with AV systems and conference room technology (e.g., Zoom Rooms, wireless presentation tools, displays)
• Experience with MDM platforms (e.g., Kandji, Intune) and device lifecycle management
• Working knowledge of Microsoft 365 and/or Google Workspace administration
• Understanding of basic cybersecurity principles (MFA, endpoint protection, access control)
• Ability to troubleshoot independently and resolve issues efficiently in a fast-paced environment
• Demonstrated ability to be a self-starter and operate independently, effectively managing responsibilities as the primary on-site IT resource
• Strong sense of ownership and accountability over systems, issues, and user experience
• Ability to adapt quickly and problem-solve in real time without immediate escalation
• Ability to effectively provide remote technical support across distributed teams
• Strong communication skills with a focus on customer service and professionalism
• Strong organizational skills with attention to detail and the ability to manage multiple priorities
• Comfortable working on-site full-time with occasional evening or weekend support