Senior IT Support Specialist

We are hiring a Senior IT Support Specialist to be the senior hands-on point of contact for technology across AdeptID and our staffing business. You will resolve escalated issues for employees in the office and remotely, set up and manage Mac and Windows devices, administer our cloud productivity and identity tools, and keep documentation current so problems get fixed once. You will work closely with the IT Manager, handle most problems on your own, and explain technical issues clearly to colleagues who are not technical. This is a hands-on role on a small and growing team, and you will use modern AI tools in your daily work.

• Provide first-line and escalated support to employees, in the office and remotely, for hardware, software, accounts, and access, and track each request through to resolution

• Set up, configure, and deliver laptops and other equipment for new hires, and collect and wipe devices when people leave

• Support Mac and Windows devices integrated with cloud services such as Google Workspace and Microsoft 365, with devices enrolled and managed through Intune

• Manage user accounts, group membership, and application access in our identity and single sign-on tools, and help keep MFA and password manager coverage complete

• Troubleshoot Wi-Fi, VPN, printer, and meeting room issues, and coordinate with vendors when a problem needs outside help

• Run small IT projects, such as equipment rollouts and software updates, and report on ticket volume and recurring issues to the IT Manager

• Keep documentation and the device inventory current, and help collect evidence for security and compliance audits

• 5+ years of experience in an IT support or help desk role

• Proven ability to work with end users to identify and resolve technical issues, and to explain them clearly to non-technical colleagues

• Hands-on experience supporting both macOS and Windows, including setup, device enrollment, and troubleshooting

• Experience administering cloud services such as Google Workspace, Microsoft 365, and Entra ID, and managing devices with an MDM such as Intune

• Working knowledge of TCP/IP networking, Wi-Fi, DNS, and DHCP, and of common office hardware such as printers and conferencing equipment

• Ability to manage several requests at once, work well with both business and technical colleagues, and stay professional and composed under pressure

• A proactive, resourceful approach to problems, a commitment to customer service, and comfort using AI tools to speed up troubleshooting, documentation, and routine tasks

• Bachelor's degree preferred, or equivalent experience

• Nice to have: familiarity with security and compliance frameworks such as SOC 2, or with ticketing and IT asset management tools

Adept's API business already powers millions of matches each month, and we are combining it with an AI-first staffing business to create a unique position in the market.

We have secured capital for an ambitious growth phase and are investing in the technology and data capabilities that will define the next generation of staffing.