The Salesforce System Administrator is responsible for the day-to-day configuration, support, maintenance, and ongoing enhancement of the Salesforce platform. This role works closely with business stakeholders, technology teams, and end users to ensure Salesforce effectively supports organizational objectives, business processes, reporting needs, and customer relationship management activities.

The ideal candidate possesses strong analytical and problem-solving skills, a deep understanding of Salesforce administration best practices, and the ability to translate business requirements into scalable Salesforce solutions.

What you’ll be doing:

Salesforce Administration

Administer and maintain Salesforce environments, including Sales Cloud, Service Cloud, Experience Cloud, and related applications.

Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, flows, and approval processes.

Manage user accounts, profiles, permission sets, roles, groups, and sharing rules.

Ensure platform security, data integrity, and compliance with company policies.

Business Process Support

Collaborate with stakeholders to gather requirements and implement Salesforce solutions that support business objectives.

Analyze existing business processes and recommend enhancements to improve efficiency and user adoption.

Configure and optimize automation using Salesforce Flow and other native tools.

Data Management

Perform data imports, exports, cleansing, deduplication, and migration activities.

Monitor data quality and establish processes to maintain accurate and reliable information.

Develop and maintain data governance standards and procedures.

Reporting and Analytics

Create and maintain reports, dashboards, and KPI metrics for business leaders.

Provide analytical insights and recommendations based on Salesforce data.

Support forecasting, pipeline management, and operational reporting initiatives.

System Support and Training

Serve as the primary point of contact for Salesforce support requests.

Troubleshoot and resolve system issues in a timely manner.

Develop user documentation, training materials, and best practices.

Conduct end-user training and onboarding sessions.

Integration and Release Management

Support integrations between Salesforce and external business systems.

Coordinate testing and deployment of system enhancements and releases.

Evaluate new Salesforce features and recommend adoption opportunities.

What you’ll need:

Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field, or equivalent work experience

3+ years of Salesforce administration experience

Salesforce Administrator Certification

Experience with Salesforce configuration, security, reporting, and automation tools

Strong understanding of CRM concepts and business processes

Experience with data management, data quality, and reporting

Excellent problem-solving, communication, and organizational skills

Bonus Points:

Salesforce Advanced Administrator Certification

Hubspot Experience

Experience with Sales Cloud, Service Cloud, and Experience Cloud

Experience supporting Salesforce integrations and third-party applications

Knowledge of Agile project methodologies

Basic understanding of Apex, SOQL, and Lightning Platform capabilities

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

Salesforce System Administrator

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