A little about us… Kidango (kidango.org) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low-income families, with safe, healthy, nurturing environments and relationships. Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential.

About The Role

The Salesforce System Administrator configures, maintains, and supports Kidango’s Salesforce suite of products. This role will establish and configure user accounts, develop and customize applications, perform routine maintenance and data cleanup activities to maximize performance and minimize data loss or corruption, and troubleshoot problems and issues. They must also remain current with the Salesforce landscape and maintain a detailed understanding of Kidango’s business processes. The Admin works closely with department leaders and stakeholders to identify and expand Salesforce usage and effectiveness.

This position requires problem solving and analytical skills to anticipate and resolve technical issues that arise within the platform. The System Administrator must be highly collaborative and able to work and communicate well with diverse internal and external stakeholders.

What You’ll Be Doing

Handle all fundamental Salesforce administrative functions including routine tasks such as user account maintenance and workflows
Carry out regular internal Salesforce system audits and upgrades
Monitor key metrics such as usage limits, metadata changes, user inactivity, record ownership changes, etc.
Grow the Salesforce skill set throughout Kidango, and facilitate the training of new and existing users
Act as a liaison between Salesforce users, vendors, and other internal and external teams
Work independently with various departments to establish and form development requirements
Work with Research and other teams to strive for greater functionality in our data systems
Actively participate in internal and external meetings, trainings, committees to increase and spread knowledge
Maintain confidentiality of children, families and staff
Work as a member of the agency team by promoting the mission and philosophy of the agency
Provide excellent customer service to all staff, clients, and contacts
All other duties assigned

Preferred qualifications

Expertise in Salesforce
Proven project management ability
Minimum of five years work experience in a similar position
Excellent at meeting deadlines
Innovative and analytical thinker with solid problem-solving skills
Proficient in written and verbal communication
Ability to assess information from multiple sources and resolve conflicts
Ability to work effectively and use a positive approach with a diversity of people
Ability to provide leadership, accept responsibility, work independently and set own goals in a professional manner
Certified Salesforce Administrator (preferred)
Additional Salesforce certifications (preferred)
Understanding of basic triggers/Apex code knowledge (preferred)

Compensation

$124,488—$124,488 USD

Additional Requirements

Must pass a health screening and TB test
Must pass background fingerprint clearance
Must be 18 years or older
The ability to lift up to 30lbs may be needed during some job duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Perks

An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
A comprehensive, industry-leading benefits package
Opportunities to connect with and learn from colleagues and partners around the world

Drug-Free Workplace

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Kidango makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects of application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

EEO

A diverse and inclusive workplace where we learn from each other is an integral part of Kidango’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

If you need assistance or accommodation to complete your application, please contact our recruitment team at [email protected]. We’re happy to support you through the process.

Salesforce System Administrator

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