Remote IT Help Desk Support Intern / Internship (Full-Time / Part-Time)
Burjline Builders
- Location
- Remote (Dallas, Texas)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Burjline Builders is seeking a motivated IT Help Desk Support Intern to join their Information Technology team. This internship offers hands-on experience in providing technical support and assisting with IT operations in a remote environment.
Skills
Technical Support
Troubleshooting
User Account Management
Software Installation
Ticketing Systems
Cybersecurity
IT Documentation
Windows
MacOS
Microsoft Office 365
Google Workspace
Networking
Problem-Solving
Communication
Analytical Skills
Organization
Perks
- Remote work
Full job details
We are seeking a motivated and tech-savvy Remote IT Help Desk Support Intern to join our Information Technology team. This internship provides hands-on experience supporting end users with technical issues, troubleshooting hardware and software problems, and assisting with IT operations in a remote work environment. The ideal candidate is eager to learn, possesses strong problem-solving skills, and has a passion for technology and customer service.
Responsibilities
- Provide first-level technical support to employees via phone, email, chat, or remote support tools.
- Troubleshoot hardware, software, network, and application-related issues.
- Assist with user account creation, password resets, and access management.
- Install, configure, and update software applications and operating systems.
- Document support requests, resolutions, and troubleshooting steps in the ticketing system.
- Escalate complex technical issues to senior IT staff when necessary.
- Assist with computer setup, system maintenance, and device inventory management.
- Support cybersecurity initiatives by following company security policies and best practices.
- Help create and update IT documentation, user guides, and knowledge base articles.
- Participate in team meetings, training sessions, and special IT projects.
Qualifications
- Currently enrolled in or recently completed a degree or certification program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
- Basic understanding of Windows, macOS, and common software applications.
- Familiarity with Microsoft Office 365 and Google Workspace.
- Basic knowledge of computer hardware, networking, and troubleshooting techniques.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a remote environment.
- Strong organizational skills and attention to detail.
- Reliable high-speed internet connection and a dedicated workspace.