Quality Assurance IT Analyst

OUC - The Reliable One, is presently seeking a Quality Assurance IT Analyst to join the Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are expanding our Quality Engineering team and looking for two high‑performing, detail‑driven Quality Assurance IT Analysts who are passionate about delivering reliable, high‑impact technology solutions. If you thrive in complex enterprise environments, enjoy solving problems through structured testing, and want to influence how quality is built into applications from day one, this is your opportunity to make a meaningful impact.

In this role, you will participate in the development and execution of comprehensive test strategies, plans, and scenarios to ensure our applications are robust, scalable, and defect‑free. Working under the guidance of Senior QA Analysts, you will collaborate across cross‑functional teams, validate business and functional requirements, and work with a diverse ecosystem of enterprise applications and tools. This is an ideal environment for QA professionals who take ownership, bring strong analytical thinking, and are motivated by continuous improvement. You will work with a range of enterprise systems and testing technologies, including Oracle Utilities platforms (CC&B and MDM), OpenText ALM, UFT, SQL, and IVR.

One role will focus primarily on manual testing with some automation exposure, while the second will focus on developing and executing automated test scripts as part of broader CI/CD practices. In both roles, you will contribute to quality initiatives while executing work directed by Senior QA Analysts. We are looking for forward‑thinking QA analysts who bring both technical depth and a passion for quality excellence as we continue to grow our capabilities and modernize our systems.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field; or equivalent relevant experience
• 3+ years of software quality assurance experience, including manual and/or automated testing with demonstrated ability to develop Test Plans, Test Strategies, Test Scenarios, and Test Cases, as well as defect creation, tracking, analysis, and progress reporting
• Extensive experience navigating and documenting SDLC artifacts across both Agile and Waterfall environments
• Strong ability to interpret and test against Business and Functional Requirements
• Hands-on experience with key QA tools and enterprise applications including:
• Oracle Utilities Suite: Customer Care and Billing (CC&B) and Meter Data Management (MDM)
• Open Text ALM
• UFT
• Call Master
• RIA/RTA
• Web and wire frame testing
• Interactive voice response (IVR)
• Structured Query Language (SQL)
• Experience with Jira/Jenkins and broader CI/CD practices.
• Exposure to PragmaCAD, Outage Management System (OMS), or additional IVR platforms
• Strong coding/scripting capability in automation‑relevant languages (Groovy, Java, Visual Basic).

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities 
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $84,000 - $105,000 annually - commensurate with experience

Location: “The Greenest Building in Downtown”- Reliable Plaza, 100 W. Anderson Street, Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions. 

Please see below a complete Job description for this position.

Job Purpose:

Develops and executes both automated and manual test strategies, test plans, and test scripts/test cases to ensure the delivery of high‑quality, defect‑free software applications. Monitors and reports testing progress, escalates issues to management, and documents defects within established tracking systems. Identifies opportunities to improve current QA processes and contributes to the development of future enhancements. Ensures the overall quality of applications, services, and systems throughout the full Software Development Life Cycle (SDLC).

Primary Functions:

• Create automated and manual tests based on project requirements and defined test scenarios.
• Execute test cases using Open Text ALM, UFT, Call Master, RIA/RTA, or other automation tools.
• Analyze business requirements and develop testing-related documentation including traceability matrices, test plans, test scenarios, test cases, and automated test scripts.
• Analyze technical documentation—such as business process flows, wireframes, and technical designs—to define testing requirements and methods.
• Develop, maintain, and execute both manual test cases and automated test scripts.
• Design, administer, and execute various testing types including Functional, Regression, System, Integration, Performance, and Load testing where applicable.
• Configure and maintain testing environments, including creating and updating test data.
• Establish quality metrics and develop methods for tracking testing progress, including defining entry and exit criteria.
• Conduct audits and reviews to ensure adherence to established Quality Assurance standards and processes.
• Document acceptance criteria to support client validation and project sign‑off.
• Participate in defect reviews, support defect triage activities, and recommend solutions where possible.
• Prepare and deliver daily status reports and daily defect reports for management and project stakeholders.
• Attend project meetings.
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of all, but not limited to the following:
  • Testing (i.e. Test Plans, Test Strategies, Test Scenarios, and Test Case Scenarios)
  • Software Development Life Cycle (SDLC) related documentation for Waterfall and Agile methodologies
  • Software Applications (i.e. Software Testing Tools (i.e. Open Text ALM), UFT, Call Master, RIA RTA, Oracle Utilities Suite: Customer Care and Billing (CC&B) and Meter Data Management (MDM), Web and wire frames, Interactive voice response (IVR), Structured Query Language (SQL)
  • Business and Functional Requirements Documentation
• Familiarity with all, but not limited to the following:
  • Software Applications (i.e. Oracle Utilities Suite: Meter Data Management [MDM], PragmaCAD, Outage Management System [OMS])
  • Continuous Integration and Continuous Deployment (CI/CD) practices and tools
  • Tools such as Jira or Jenkins
  • Development languages such as Groovy, JAVA, Visual Basic, or other languages
  • Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws
• Ability to:
  • Demonstrate competencies in software quality assurance.
  • Understand and apply governmental accounting practices in maintenance of financial records.
  • Communicate effectively, both verbal and written/
  • Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages.
  • Use Microsoft Office Suite (Outlook, Excel, Word, etc.) and standard office equipment (computer, telephone, fax, copier, etc.).

Education/ Certification/ Years of Experience Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or related field from an accredited college or university/In lieu of a degree, equivalent combination of education, certifications, and experience may be substitutable on a 1:1 basis;
• Minimum of three (3) years of experience in software quality assurance, including manual or automated testing, defect creation, tracking, analysis, and progress reporting.

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office environment.

Physical Requirements:

This job consists of sitting. This job requires constant speaking and hearing, writing, typing, detailed inspection, repetitive motions.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled