Quality Assurance Engineer IV

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Quality Engineer IV is responsible for driving quality strategy and technical direction across teams and systems. This role drives enterprise-level quality initiatives, influences architecture decisions, and ensures scalable, maintainable, and high-performing testing practices across the organization.

The QE IV partners with engineering, product, architecture and other Quality thought leaders to proactively identify risk, define test strategy, and ensure quality is built into the development lifecycle. This role is expected to operate independently, mentor across teams, and elevate the effectiveness of the broader Quality organization.

Sponsorship, in any form, is not available for this position.

Location: Remote, US – Eastern/Central Time zone Preferred

 

Why work on this team?

• You want to work on a high-transactional platform that directly impacts patient experience, where quality and reliability truly matter.
• You are excited to be part of a team that continually improves processes and enhances platform capabilities
• You approach testing pragmatically — driving complete coverage, elevating risk when needed, incorporating stakeholder input, and owning outcomes.
• You are a quality evangelist who is passionate about delivering high-performing, functional software to the healthcare industry.

What you will be doing:

• Assigned to a Scrum team, leads the definition and execution of test strategy to ensure comprehensive coverage aligned with product and architectural goals.
• Drives quality outcomes within the Scrum team by identifying risks early, influencing design decisions, and ensuring testability and scalability of solutions.
• Leads automation strategy within the team, including framework design, maintainability, and integration into CI/CD pipelines.
• Identifies and mitigates systemic quality risks that extend beyond the immediate team, collaborating across teams when necessary.
• Mentors and guides engineers within and outside the Scrum team on automation practices, test strategy, innovative approaches to AI and quality engineering standards.
• Contributes to and promotes best practices for testing, automation, and quality engineering across teams and the broader organization.
• Participates in and contributes to cross-team initiatives and discussions that impact quality strategy, tooling, and engineering practices.

 

What are the qualifications, skills, & experience of an ideal candidate?

• Bachelor's degree in Computer Science, Information Systems, or related field
• 8+ years of experience in software quality engineering, including leading testing efforts in complex, high-scale environments with an automation-first approach
• 6+ years of hands-on experience designing and evolving automation frameworks for UI, API, and integration testing, ensuring scalability, maintainability, and long-term sustainability
• Experience in an Agile/Scrum environment; we operate in 2-week sprints
• Deep expertise in automation development using modern languages such as JavaScript, Python, or C#, with the ability to guide others in writing performant, maintainable, and reusable automation code
• Strong experience leveraging development tools and IDE ecosystems (VS Code, Eclipse, or similar), including extensions and integrations, to accelerate automation development, debugging, and analysis workflows
• Expert-level experience integrating high value automated testing into CI/CD pipelines, ensuring reliable and efficient validation in continuous delivery environments
• Expertise of cloud concepts (AWS, Azure including environments, deployments, and cloud-hosted architectures)
• Proven ability to troubleshoot and resolve complex automation and pipeline failures, including test flakiness, environment instability, and systemic issues
• Strong understanding of API automation, service virtualization, and test data management, with the ability to determine optimal test layering (API vs UI vs integration)
• Proven ability to lead and influence automation architecture decisions, improving system testability, scalability, and long-term reliability
• Demonstrated ability to mentor engineers in automation best practices, framework usage, and effective test design, elevating automation maturity across teams
• Strong understanding of underlying technologies supporting the applications under test, including APIs, distributed services, data systems, and cloud-based platforms

How will the ideal candidate use AI as an Efficiency Multiplier?

• Acts as an early adopter and champion of AI-enabled testing practices, proactively exploring new tools and approaches to improve quality engineering efficiency and effectiveness
• Designs, builds, and demonstrates AI-driven solutions that improve test strategy, automation development, defect analysis, and risk identification across the team and broader organization
• Leverages AI to proactively identify gaps in test coverage, uncover edge cases, and assess functional and non-functional risks across complex systems
• Applies AI to accelerate root cause analysis by synthesizing logs, test results, and system behaviors, enabling faster and more accurate decision-making
• Creates reusable AI-enabled tools, scripts, or workflows that improve team productivity and scalability of quality practices
• Mentors and trains engineers on effective and responsible AI usage, promoting best practices in prompting, validation, and integration into daily workflows
• Actively shares learnings, demos solutions, and drives adoption of AI capabilities across teams to elevate the overall effectiveness of the Quality organization
• Uses AI responsibly with strong human oversight, ensuring outputs are validated, accurate, and suitable for use in testing and release decision

Nice to have:

• Healthcare industry and X12 EDI experience is a plus
• Experience with RedShift is a plus
• AWS experience is a plus

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

 

Interview process:

• Recruiter video interview
• Manager video interview
• Panel video interview
• Senior Leadership video interview

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

 

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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