About the Role

Pointwest Technologies is seeking a QA Engineer to manage end-to-end quality assurance for store-level hardware and software, including POS terminals, kitchen dispatch systems, and payment processing. The role ensures seamless data synchronization between store operations and enterprise systems in a high-volume restaurant environment.

Skills

QA Engineering POS Systems PAR Brink Aloha Toast Payment Terminals PCI-DSS EMV API Testing Postman Charles Proxy Hardware Testing KDS Inventory Management Transaction Processing

Full job details

QA Engineer – StoreTech, PAR/POS & Payments (Quick Serve business)
Job Title: Senior QA Engineer – Store Systems & POS Technologies

Location: Louisville, KY

Role Overview:
You will be responsible for end-to-end quality assurance across our client’s corporate and franchise store operations. Your focus will be on validating store-level hardware, PAR/Brink POS terminal software, kitchen dispatch routing, order injection from third-party delivery service providers (DSPs), and secure credit card/cash handling in a high-volume restaurant environment.

Responsibilities:

Store POS & Lab Management: Configure and test physical store hardware rigs—including PAR/Brink POS terminals, receipt/kitchen printers, bump bars, cash drawers, and KDS screens mirroring actual store layouts.
Complex Menu & Product Matrix: Validate complex pizza builder configurations (e.g., Epic Stuffed Crust, half-and-half toppings, extra sauce, dipping sauce default pairings) and their translation from the register to KDS prep screens.
Delivery & Dispatch Systems: Test kitchen dispatch and delivery tracking integrations ( Driver App), including third-party delivery service provider (DSP) handoffs like DoorDash Drive.
In-Store Payments: Validate EMV chip, contactless NFC, and gift card transactions across terminal networks (e.g., Verifone/Ingenico), including store offline mode card queuing and daily till reconciliation.
Franchise Enterprise Sync: Test end-of-day (EOD) reporting syncs, store inventory updates, and enterprise menu management pushes across thousands of corporate and franchise locations.

Key Qualifications:

3–5+ years of QA experience centered on QSR Store Systems, POS (PAR Brink, Aloha, Toast), and Payment Terminals.
Solid understanding of PCI-DSS compliance, EMV transaction processing, and store-level offline caching.
Hands-on experience with API testing (Postman, Charles Proxy) to validate store-to-cloud transactional payloads.