QA Engineer

Essential Duties & Responsibilities

Role Summary:

As a Quality Assurance Engineer, your role involves executing and enhancing quality assurance standards for in-restaurant, in-store, web, and mobile customer-facing technologies and services, such as restaurant, fuel, and retail point-of-sale (POS), as well as back-office systems.

You will utilize analytical and problem-solving skills to validate technology solutions through careful manual testing, on-site in Raleigh, NC, to deliver to clients on time and on budget. You will remain current on industry trends and the latest techniques/technologies that help drive effective QA processes to improve the results we deliver to our clients.

This position is on-site, Monday - Friday, at the GK Software USA, Inc. office location in Raleigh, NC. 

Essential Duties and Responsibilities:

• Actively participate in enhancing QA processes and procedures for the organization. 

• Work closely with the development team, product owners, and other team members to determine the scope of testing to ensure maximum test coverage. 

• Plan and execute tests for new, modified, or existing solutions to ensure that the final product meets high-quality standards, is fully functional, and satisfies the end user expectations. 

• Create and execute well-structured test plans, test cases, and test scripts to ensure the overall quality of the product is met. 

• Identify any potential issues with the product and report the issues effectively to the development team. 

• Work collaboratively with the development team on issue resolutions and recommend program improvements. 

• Perform regression/smoke tests, when necessary, as a final check to ensure that the product is of good quality before delivering to the customer.

• Report test results, QA status, and risks to the project team promptly before delivery of the product to the customer. 

• Replicate and analyze issues related to the current system or reported by the customer, including database and environment-level investigation. 

• Help set up and maintain internal test environments and test data. Install new versions of the applications. 

Other Tasks:

that can be automated. Support test script creation and execution.

• Assist customers with testing and training.

• Assist with hardware setup for testing.

• Demonstrate new features for project stakeholders (can include customers, 

management, product owners, and project managers).

Qualifications

Education
 Training and Experience

equivalent professional experience

• 3+ years of relevant technical QA experience or similar role

• Retail, Fuel Pharmacy, Restaurant, or POS experience is a big plus

Technical Skills

• Office Skills (Word, Excel, PPT)
• Technical Affinity & Experience 
• Basic SQL / Databases 
• Basic Linux
• XML
• Ability to work with various QA/Testing tools and technologies (i.e. 
• Jira, TestFlo, SOAP UI, Postman)
• Scripting (Python) experience is an advantage
• Problem analysis
• Retail Process Knowledge (Retail Experience) a big plus
• POS / Backoffice
• Store processes
• ERP