Onsite IT Technician

Job DetailsJob Location: Corporate Headquarters - Baltimore, MD 21234Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $25.00 HourlyTravel Percentage: Road WarriorJob Category: Information TechnologyAre you a tech-savvy problem solver who wants your work to matter? At The Children's Guild, technology isn't just infrastructure — it's a lifeline for educators, students, and families. We are looking for a motivated and people-centered Onsite IT Technician to keep our schools and programs running smoothly across the Greater Baltimore/Washington region.   Who We Are The Children's Guild is a nonprofit organization dedicated to transforming how America educates and cares for its children. We operate special education schools, public charter schools, therapeutic programs, outpatient mental health clinics, apprenticeships, and more — all united by a single mission: helping every child thrive.     The Opportunity As our Onsite IT Technician, you will be on the front lines — traveling between our school locations, solving technical challenges, and empowering teachers and staff with the tools they need to do their best work for students. You will:   Diagnose, troubleshoot, and resolve hardware, software, and network issues across multiple sites Create and manage IT support tickets, keeping staff informed every step of the way Install and configure software and devices, including laptops, Chromebooks, hotspots, and phones Provide hands-on and remote technical support to staff and students Serve as the onsite point of contact for IT equipment deployment and management Partner with the central IT team to proactively identify and resolve emerging issues Train staff and teachers on the correct use of devices and educational technology QualificationsWhat We're Looking For ✔ High school diploma or GED (required) ✔AA, Undergraduate degree and or Certifications (A+, Net+, or Security +) (preferred) ✔ Working knowledge of computers, laptops, tablets, smartphones, and common software ✔ Strong communication and customer service skills — you'll be working with teachers, students, and colleagues daily ✔ A proactive, problem-solving mindset with the ability to see tasks through to completion ✔ Ability to multitask, stay flexible, and thrive in a fast-moving environment ✔ Reliable Transportation between school sites in Washington DC, College Park, and PG County MD. ✔ Must be an approved driver — up to 75% travel between sites ✔ Ability to lift up to 20 lbs.     Why The Children's Guild? Meaningful work — your technical skills directly support the education and care of children with diverse needs Hourly rate: $18-$25/hr. Supportive, mission-driven team committed to making a difference Professional development and specialized training opportunities Inclusive workplace that values diversity, equity, and belonging     Ready to Make an Impact? If you're a self-motivated IT professional who thrives on solving problems and supporting people, we want to hear from you.