Description

Onsite IT Support Analyst

Tuesday through Saturday | Onsite in Seattle (Belltown)
Salary Range: $73,000–$90,000

Be the IT presence that keeps crisis support running—when it matters most.

At Crisis Connections, technology plays a vital role in ensuring our staff can provide compassionate, life-saving support to people in crisis. As our IT Support Analyst, you’ll be the trusted professional supporting high-volume service hours—helping ensure our systems, tools, and people are fully supported when demand is highest.

This is a hands-on, people-centered role for someone who enjoys solving problems, explaining technology clearly, and being a calm, reliable presence in a fast-paced environment.

Why This Role Matters

You’ll directly support teams providing critical crisis services across King County and Washington State.
You’ll be the go-to IT support during weekends and evenings, ensuring continuity of operations.
You’ll work closely with a collaborative IT team that values learning, trust, and shared responsibility.
Your work will have a real, daily impact on staff doing emotionally demanding—and deeply meaningful—work.

What You’ll Do

Provide onsite, frontline IT support for staff during assigned weekend shifts
Troubleshoot and resolve hardware, software, and connectivity issues
Prepare and deploy equipment for new hires; support onboarding and offboarding
Maintain accurate documentation in ticketing and asset management systems
Install, configure, and maintain Windows systems, Microsoft 365 tools, and peripherals
Escalate issues appropriately and collaborate with IT teammates and on-call leadership
Support a high-availability, contact-center environment with professionalism and empathy

Requirements

What We’re Looking For

2+ years of experience in a technical or IT support role
Hands-on experience supporting Windows environments and Microsoft 365
Strong customer-service mindset and ability to explain technical concepts clearly
Comfort working independently during assigned coverage hours
Reliability and strong communication skills

Preferred (but not required)

IT certifications (CompTIA A+, MCP, or similar)
Experience in nonprofit, corporate, or call-center IT environments
Familiarity with ITIL or structured support processes

Schedule & Work Environment

Evenings Tuesday - Saturday
100% onsite during scheduled hours (Seattle – Belltown area)
Participation in an on-call rotation for urgent IT issues
Physical ability to lift and move equipment up to 50 lbs.

Benefits

We offer a comprehensive benefits package designed to support your well-being and growth.

Learn more here: https://crisisconnections.org/get-involved/careers/benefits/

Ready to Make an Impact?

If you’re passionate about technology, enjoy supporting people, and want your work to directly contribute to a mission that strengthens our community, we’d love to hear from you.

Apply today to support the technology behind life-saving crisis services we provide.