Network Operations Center System Administrator

Job Description & Responsibilities

Persistent Systems is seeking a Network Operations Center (NOC) System Administrator to join our growing team. As a NOC System Administrator, you will be a critical member of the operations team supporting a Department of Defense program of record. The position will be based in the Salt Lake City, Utah area. This NOC System Administrator will possess strong core competencies in network monitoring, system administration, and technical troubleshooting across distributed environments. Duties will include monitoring and managing network operations, responding to system alerts, performing system maintenance, and providing first-level technical support for both local and remote enclaves. This individual will play a pivotal role in maintaining system availability, performance, and security posture for mission-critical tactical networks. 

Position Responsibilities 

• Monitor and manage network operations of local and remote enclaves, ensuring continuous availability and optimal performance of all system components 
• Respond to system alerts and alarms, trouble tickets, emails, and phone calls from users, conduct initial triage and escalation to provide timely resolution and maintain system availability and performance 
• Coordinate with network, system, and cybersecurity engineers to troubleshoot and resolve technical issues 
• Perform system updates and maintenance on local and remote physical and virtual servers, switches, routers, and workstations according to approved schedules and change control procedures 
• Create, maintain, and delete user accounts in Active Directory and local systems, ensuring proper access controls and adherence to least privilege principles 
• Provide input and feedback to the change control process  
• Participate in periodic documentation reviews in support of ATO review and renewal cycles 
• Monitor system logs and performance metrics to identify potential issues before they impact operations 
• Execute backup and recovery procedures, verify backup integrity, and perform restoration testing to ensure business continuity capabilities 
• Support cybersecurity operations by implementing security configurations, monitoring security events, and assisting with incident response activities 

Job Qualifications & Experience

Minimum Qualifications

• Four or more years of hands-on experience in system administration, network operations, help desk, or IT support roles, or two years of experience and a degree in a related field 
• Certification as required by DoD 8140 for system administration (e.g. Security+, SSCP) 
• Working knowledge of Windows Server and desktop operating systems, including Active Directory user management and Group Policy 
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, routing, and switching 
• Understanding of tactical communications systems and wireless networking  
• Familiarity with monitoring tools, ticketing systems, and remote administration  
• Strong technical troubleshooting skills  
• Excellent communication skills with ability to document issues clearly and interact professionally with users and technical teams 
• Ability to work scheduled shifts including potential evening, weekend, or on-call rotation coverage 
• Must be available to travel up to 25% of the time 
• Currently hold or have the ability to obtain United States Secret security clearance 

Preferred Qualifications  

• Bachelor's or higher degree in Information Technology, Computer Science, or related technical field 
• Additional certifications such as Linux+, CCNA, MCSA, or ITIL Foundation 
• Four or more years of experience working with DoD organizations or defense contractors in IT operations roles 
• Knowledge of DoD cybersecurity policies, STIGs, and RMF compliance requirements 
• Experience with virtualization platforms (VMware vSphere, Microsoft Hyper-V) and virtual machine management 
• Experience with configuration management tools or automation scripting (PowerShell, Python) 
• Familiarity with network monitoring tools and log aggregation tools (Splunk, PRTG, SolarWinds)  
• Experience supporting geographically distributed or remote network operations 

Total compensation for this role can vary from $ to $ a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts.

Company Overview

Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products.