Network Engineer III - Packet (FTT)

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Network Engineer III - Packet (FTT) to be responsible for performing simple to complex and diverse circuit design activities. Responsible for managing the network design assignments and reject resolution, and is responsible to effectively communicate with internal order management personnel and various internal teams on the progress of the order fulfillment. The Network Engineer III - Packet (FTT) is responsible for meeting/exceeding daily and weekly performance targets. Network Engineer III - Packet (FTT) is also responsible to assist other team members and assist Management with training needs and peer to peer mentoring.

Scope

The Network Engineer III - plans and implements network augments and pop builds on the IP/Ethernet network. Works under general supervision both individually and within a team environment.  Work is often complex, requiring logical application of knowledge and experience. No direct supervisory responsibility. Performs work in a semi-structured environment.  This position may have a significant impact on short and long-term customer satisfaction and a direct impact on future revenues.  

Responsibilities:

• Design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products.  
• General understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms.
• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities. Also helps troubleshoot post installation tickets when necessary to fulfill customer expectations.
• May involve Project Management verbal assistance for complex customer orders and projects calls. 
• Design complex circuits to interface with other carriers or customer solutions.  
• Provide direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.
• Review orders for technical correctness and clarifies any design related items back to the responsible departments.
• Maintain specific customer commitments and deadlines in the Zayo Salesforce and MSS database. Provides order status updates on the order when necessary for the Project Management groups. Maintains specific customer commitments and deadlines in the salesforce database.
• Correct and update orders as necessary. Tracks assigned orders to ensure they are being coordinated in a timely manner. 
• May participate in the development and implementation of engineering standards and procedures.
• Provide support to field operations to resolve complex circuit provisioning problems; review and verify complex technical data in an effort to resolve service or order issues.  
• Track the installation of circuits to ensure orders are completed within established guidelines.  Update and correct orders when necessary.  
• Exercise interpersonal skills in working with both internal and external customers.
• Perform other related duties or projects as assigned.

• Manage workload to identify critical issues and prioritize those items that must be completed.
• Work around obstacles and roadblocks within carriers to obtain the priority required by Zayo to meet required due dates.  Show initiative in getting work done.
• Participate in operations-related projects, as needed.
• Support manager during customer or network escalations as requested.

• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.

Qualifications:

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.
• Minimum of five (5) years telecommunications and/or data networking experience including minimum of three (3)  years design engineering provisioning experience.
• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. 
• Computer skills including experience using spreadsheet, word-processing database programs and typing. 
• Excellent verbal and written communication skills. 
• Working knowledge of routers and other data hardware. 
• Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: EoTDM, EoC,EoF, 3rd party transport, long haul through our own Network, Ethernet, TCP/IP. Experience with Routing protocols (OSPF, BGP, MPLS). Products including ELINE, ELAN, Private Line, Dedicated Internet, MPLS, Cloud Services. 
• Experience using Microsoft Office and Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables. 

Estimated base salary range: $77,100 - $118,600 USD/annually

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future. 

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.