Benefits:

Simple IRA Match
Simple IRA
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Position Summary

The Network Engineer is responsible for implementing, supporting, troubleshooting, and

maintaining customer network environments for 1 Accord Technologies. This position provides

hands-on technical engineering for customer networks, including firewalls, switches, wireless

systems, VPNs, network security controls, monitoring, documentation, and ongoing operational

support.

This role is focused on reliable service delivery, technical execution, issue resolution, and

customer support. The Network Engineer works closely with senior engineers, project managers,

service desk resources, and leadership to ensure customer environments are stable, secure,

documented, and supportable.

The position requires strong technical troubleshooting skills, attention to detail, professional

communication, and the ability to work in both project and support environments. The Network

Engineer is expected to follow established engineering standards, maintain accurate

documentation, and escalate complex issues appropriately.

Core Role Ownership Areas

1. Network Implementation and Support

The Network Implementation and Support responsibility is focused on deploying,

configuring, maintaining, and supporting customer network infrastructure.

The objective of this function is to ensure that customer networks are implemented correctly,

operate reliably, and are supported in accordance with 1 Accord Technologies’ technical

standards and customer service expectations.

Network Implementation and Support Responsibilities

Install, configure, maintain, and troubleshoot customer network infrastructure.
Support LAN, WAN, wireless, firewall, VPN, switching, routing, and internet edge environments.
Configure and support network equipment, including Cisco Meraki, Cisco Catalyst, Fortinet, Juniper, and other supported platforms.
Implement approved network changes in accordance with project scope, change plans, and engineering standards.
Assist with firewall rule changes, VPN configuration, VLAN implementation, wireless configuration, switchport changes, and network segmentation tasks.
Support hosted voice, cloud-connected networking, and related infrastructure where applicable.
Participate in customer network refreshes, firewall replacements, wireless deployments, switch upgrades, and other infrastructure projects.
Perform firmware updates, patching, configuration backups, and routine maintenance tasks as assigned.
Follow implementation documentation, project plans, and escalation procedures.
Escalate complex design, architecture, security, or project scope concerns to senior engineering resources or leadership when needed.

Network Implementation and Support Deliverables

This role is responsible for creating, updating, or contributing to deliverables such as

Network configuration documentation
Firewall and VPN configuration notes
Switch and wireless configuration records
Network diagrams and topology updates
Implementation task notes
Change records
Configuration backup records
Customer environment documentation
Project completion notes
Escalation notes and technical findings
As-built documentation updates

Network Implementation and Support Success Measures

Performance for this function may be measured by:

Successful completion of assigned implementation tasks.
Accuracy and quality of network configurations.
Reduction in rework caused by configuration errors or incomplete documentation.
Timely completion of assigned project and service tasks.
Positive feedback from project managers, senior engineers, service teams, and customers.
Adherence to 1 Accord Technologies’ technical standards and change procedures.
Proper escalation of issues requiring senior engineering review.

2. Network Operations, Troubleshooting, and Optimization

The Network Operations, Troubleshooting, and Optimization responsibility is focused on

maintaining customer network availability, resolving service issues, improving performance, and

supporting ongoing operational needs.

The objective of this function is to provide reliable technical support for customer environments

while helping identify recurring issues, risk areas, and opportunities for improvement.

Network Operations, Troubleshooting, and Optimization Responsibilities

Troubleshoot network incidents, performance issues, outages, connectivity problems, and customer-reported issues.
Support escalation tickets related to switching, routing, wireless, firewalls, VPNs, internet connectivity, DHCP, DNS, and network access.
Use monitoring tools, packet captures, logs, dashboards, and vendor platforms to diagnose network issues.
Assist with root cause analysis for recurring or significant network problems.
Monitor customer network health and respond to assigned alerts.
Validate network performance, availability, and configuration after changes or incident resolution.
Identify outdated hardware, unsupported firmware, misconfigurations, documentation gaps, and other operational risks.
Recommend improvements to increase network stability, security, performance, and supportability.
Coordinate with internet service providers, vendors, and third-party support as needed.
Communicate technical findings, status updates, and next steps clearly to internal teams and customers.
Document troubleshooting steps, resolution details, and follow-up recommendations in the appropriate systems.

Network Operations, Troubleshooting, and Optimization Deliverables

This role is responsible for creating, updating, or contributing to deliverables such as:

Ticket notes and resolution summaries
Incident troubleshooting documentation
Root cause findings
Network health observations
Alert response notes
Vendor escalation notes
ISP troubleshooting records
Performance review findings
Recommended remediation steps
Risk or lifecycle observations
Customer-facing technical summaries when assigned

Network Operations, Troubleshooting, and Optimization Success Measures

Performance for this function may be measured by:

Timely response to assigned tickets, alerts, and escalations.
Quality and completeness of troubleshooting documentation.
Effective resolution of network incidents.
Reduction in repeat issues through accurate diagnosis and remediation.
Clear communication with customers and internal teams.
Appropriate use of escalation procedures.
Improved customer network stability and supportability.
Positive customer satisfaction and internal service delivery feedback.

Shared Technical Responsibilities

In addition to the two primary role areas above, the Network Engineer is expected to contribute

to overall engineering quality and service delivery.

The position is expected to:

Follow 1 Accord Technologies’ engineering standards, documentation standards, and service delivery processes.
Maintain accurate, up-to-date documentation for supported customer environments.
Participate in internal and external project kickoff, handoff, and review meetings as needed.
Support project engineers and senior engineers with implementation tasks and technical research.
Assist service desk resources with network-related escalations.
Maintain working knowledge of supported platforms and vendor tools.
Participate in ongoing technical training and certification development.
Communicate professionally with customers, vendors, and internal teams.
Protect customer confidentiality and follow security best practices.
Identify opportunities to improve internal processes, documentation, and service quality.

Required Qualifications

Experience in network engineering, network administration, systems engineering, or a related technical support role.

Working knowledge of routing, switching, wireless, firewalls, VPNs, VLANs, DHCP, DNS, NAT, and internet connectivity.
Experience supporting enterprise network environments.
Relevant certifications such as CCNA, CCNP, Cisco Meraki certifications, Fortinet FCP/NSE, Network+, Security+, or equivalent experience.
Experience configuring or supporting network equipment such as Cisco Meraki, Cisco Catalyst, Fortinet, Juniper, or similar platforms.
Ability to troubleshoot network connectivity, performance, access, and configuration issues.
Ability to read and update network diagrams, technical documentation, and configuration records.
Strong written and verbal communication skills.
Ability to document work clearly and accurately in ticketing, project, and documentation systems.
Ability to work independently on assigned tasks while escalating appropriately when needed.
Ability to manage multiple assigned tickets or tasks in a fast-paced service environment.
Willingness to travel to customer sites as needed.

Preferred Qualifications

Associate’s or bachelor’s degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related field; or equivalent hands-on experience.
Minimum 3 to 5 years of hands-on experience supporting network environments.
Experience with Cisco Meraki MX, MS, MR, MV , or Systems Manager.
Experience with Cisco Catalyst switching and wireless solutions.
Experience with Fortinet FortiGate firewalls and VPN solutions.
Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
Familiarity with Microsoft 365, Microsoft Entra ID, Google Workspace, or related identity platforms.
Experience with ConnectWise Manage or similar PSA/ticketing systems.
Understanding of network security principles and cybersecurity best practices.
Experience supporting SMB, K-12, local government, or professional services environments.

Key Performance Indicators

Performance in this role may be measured by:

Timely completion of assigned tickets, tasks, and project work.
Quality and accuracy of network configurations.
Quality and completeness of ticket notes and technical documentation.
Successful implementation of assigned network changes.
Reduction in repeat incidents caused by incomplete troubleshooting or poor documentation.
Customer satisfaction with communication, professionalism, and issue resolution.
Positive feedback from senior engineers, project managers, service desk resources, and leadership.
Adherence to engineering standards, change procedures, and escalation processes.
Improved accuracy of customer network documentation.
Continued development of technical skills and vendor platform knowledge.

Flexible work from home options available.

Network Engineer

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