Network Administrator

Job Purpose

The Systems Administrator I is responsible for supporting and maintaining the organization's IT infrastructure, including servers, network devices, desktop and laptop computers, mobile devices, software applications, and telecommunications systems. This position provides technical support to end users, assists with system administration tasks, monitors system performance, and helps ensure the reliability and security of the organization's technology environment. 

Essential Duties and Responsibilities

Infrastructure and Systems Support

• Monitor the health and performance of server infrastructure.
• Assist with administration and maintenance of Windows servers and related services.
• Support network switches, wireless access points, and connectivity issues.
• Assist with backup and data retention processes.
• Support printer installation, configuration, and troubleshooting.
• Follow established cybersecurity and system security practices.

End User Support

• Provide hardware and software support for desktop, laptop, tablet, and mobile devices.
• Troubleshoot operating system, application, and connectivity issues.
• Set up and configure new user workstations and equipment.
• Assist users with technology-related issues through ticketing systems, phone, email, and in-person support.
• Create and maintain technical documentation and user guides.
• Provide basic end-user training and assistance.

Application Administration

• Assist with software installation, updates, and patch management.
• Support business applications and troubleshoot application-related issues.
• Assist with user account management and access control.
• Help maintain digital security and access control systems.

Network and Telecommunications Support

• Assist with telephone, voicemail, and communication systems.
• Support adds, moves, and changes for user accounts and devices.
• Assist in troubleshooting network and communication issues.

IT Projects and Continuous Improvement

• Participate in IT infrastructure upgrades and technology projects.
• Assist with hardware and software deployments.

Help identify opportunities to improve system performance and user experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Associate's or Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field preferred.
• Equivalent combination of education, technical training, certifications, and experience will be considered.
• 0-2 years of experience in IT support, help desk, systems administration, or related technical roles.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Azure Fundamentals are a plus.

Technical Skills

Working knowledge of:

• Microsoft Windows 10/11
• Microsoft Windows Server environments
• Microsoft 365 applications and services
• Active Directory and Group Policy
• Basic networking concepts (TCP/IP, DHCP, DNS, VPN, Wi-Fi)
• Endpoint security and antivirus solutions
• Desktop and laptop hardware troubleshooting
• Printers and peripheral devices
• Remote support tools
• Web browsers and common business applications

Other Skills

• Strong troubleshooting and analytical abilities.
• Excellent customer service and communication skills.
• Ability to prioritize tasks and work independently.
• Strong organizational and documentation skills.
• Willingness to learn new technologies and pursue professional development.
• Ability to work effectively with users at all levels of the organization.

TRAVEL REQUIRED

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office and manufacturing environment exposure.
• Occasional exposure to electrical equipment and industrial environments.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to sit, stand, walk, bend, and work at a computer workstation for extended periods.
• Must be able to wear required Personal Protective Equipment (PPE) including safety shoes, safety glasses, hearing protection, and other PPE as required.

Preferred Technologies

Experience or familiarity with the following is beneficial but not required:

• Microsoft 365 Administration
• Azure Active Directory / Entra ID
• VMware or Hyper-V
• Veeam or other backup solutions
• Cisco, Aruba, or similar networking equipment
• PowerShell scripting
• IT ticketing systems and asset management tools

General Job Requirements