Mid-Level Network Engineer

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!

Position Overview

Assist in maintaining the network monitoring infrastructure for the Enterprise Management System (EMS) for the United States Patent and Trademark Office leveraging a combined Agile and ITSM approach provide a Common Operating Picture, and focused views as needed for quickly correlating events and trends, and coordinating efforts to address emerging threats to network performance and availability or live service disruptions across USPTO, regardless of Cloud or Data Center environment.

Core Responsibilities

Strategic Execution:

• Work in the capacity of a mid-level Network Engineer, taking directions from senior engineers and Subject Matter Experts, assisting them to perform daily network monitoring and management activities.
• Follow USPTO configuration management process and Standard Operating Procedures in maintaining and implementing configuration changes of network infrastructure equipment and devices.

Operational Oversight:

• Install, configure, and maintain COTS packages designed to monitor the USPTO network, to include, Riverbed NetIM, OpenText OBM, Netdata, Grafana, and Prometheus.
• Install new hardware platforms for Microsoft Windows and UNIX Operating Systems.
• Provide on-call 2nd-tier software support for the EMS.

• Utilize EMS tools to monitor the network infrastructure remotely to detect conditions which impact network connectivity to proactively detect deviations from normal operating levels.
• Detect both hard failure conditions and proactively detect degraded response times to applications and services.
• Respond to and resolve USPTO's critical problems related to local and remote network connectivity incidents for all USPTO domestic sites.
• Review system messages/logs daily to identify and correct potential problems before they impact the customer base.
• Provide on-site enterprise network monitoring, analysis and reporting.

Collaboration:

• Work with Network Operations and EOCC support groups to implement and maintain network and application monitoring software.

• Collaborate with other teams to troubleshoot USPTO critical problems, e.g., application slowness, to isolate the causes and determine whether it is network or non-network related.

• Participate in USPTO product teams, capturing and working down backlog items and user stories, as specified by USPTO policies and Agile practices, and the Product Owner

• Coordinate with other USPTO offices to identify events that should be monitored and modify EMS maps as necessary to monitor events on the USPTO applications.
• Provide technical assistance and coordination actions in enterprise management of the USPTO Product Master List.
• Tune Network Services Branch (NSB) equipment to meet USPTO EMS monitoring requirement.

Technical Performance:

• Develop ad-hoc scripts for system maintenance and software integration using UNIX shell and Perl.
• Develop and provide intuitively actionable dashboards and views needed by various consumers and establish or deprecate data sources necessary to achieve defined outcomes as approved by the government.
• Deliver training classes and workshops in areas of computer and network systems.
• Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products.

Minimum Requirements

Education: Bachelor's Degree in Computer Science, Business, or related field

Experience: Minimum of 5 years of professional experience in IT network and system administration.

Technical Proficiency: Working knowledge of network and application monitoring tools.

Compliance: Public Trust security clearance

Certifications: ITIL Foundation, AWS Cloud Practitioner

Preferred Expertise

• Ability to communicate technical information to non-technical personnel.
• Knowledge of current technological developments/trends in area of expertise.
• Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies.
• Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software.
• Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Computer/network systems planning skills.
• Knowledge of computer/network systems infrastructure requirements and standards.
• Knowledge of computer security systems, applications, procedures, and techniques.
• Ability to plan, develop, and coordinate multiple projects.
• Ability to develop and present educational programs and/or workshops.