M365 Collaboration Engineer - System Administration

JOB SUMMARY:  

This position is responsible for the administration, governance, support, optimization, and strategic enablement of Southern Company's Microsoft 365 Collaboration, Automation, AI, and PDF solutions platforms, including Adobe Creative Cloud and Nitro PDF technologies. Responsibilities include Microsoft Teams, Teams Voice, SharePoint Online, OneDrive for Business, Microsoft 365 Copilot, Copilot Studio, Power Platform, Office 365 tenant administration, enterprise search, Adobe Creative Cloud, Nitro PDF Pro, Nitro Sign, and related technologies. The role ensures these platforms and services are secure, well-governed, scalable, and aligned with business objectives, productivity outcomes, automation opportunities, digital content creation needs, document management requirements, and AI-driven innovation across the enterprise.

• Lead the governance, administration, monitoring, optimization, and strategic enablement of Southern Company's AI, Automation, Productivity, and Microsoft 365 platforms, including Microsoft 365 Copilot, Copilot Studio, Power Platform, AI Builder, enterprise search, SharePoint Online, and related technologies, ensuring secure, scalable, compliant, and business-aligned adoption.

• Manage the full lifecycle of AI, automation, low-code/no-code, enterprise search, and productivity solutions, including intake, evaluation, architecture reviews, governance assessments, solution design, deployment, production readiness reviews, monitoring, optimization, support transition, retirement, and ongoing operational governance.

• Programming and scripting experience using PowerShell and related automation technologies to streamline Microsoft 365 administration, platform management, reporting, and operational processes.

• Design, administer, support, and optimize enterprise search, knowledge management, information architecture, and AI-powered information retrieval solutions leveraging Microsoft 365, SharePoint Online, Copilot, and related technologies to improve content discoverability and business knowledge utilization.

• Partner with business stakeholders to identify, evaluate, design, implement, and optimize AI, automation, enterprise search, and productivity solutions that improve business processes, workforce productivity, operational efficiency, knowledge management, information access, and user experience.

• Provide technical consultation and solution design guidance for Microsoft 365, Copilot, Copilot Studio, Power Platform, AI, automation, and enterprise search capabilities, including governance requirements, architecture considerations, licensing strategy, security controls, and implementation of best practices.

• Establish and enforce governance frameworks, policies, standards, security controls, deployment processes, operational support models, data protection requirements, and user guidelines for AI, automation, Microsoft 365, Power Platform, Copilot, and associated services to ensure compliance, supportability, ownership, and risk management.

• Collaborate with cybersecurity, compliance, legal, architecture, information owners, content managers, and business stakeholders to evaluate risks, implement controls, improve data quality and content governance, and ensure the responsible, secure, and compliant use of AI and automation technologies.

• Configure, deploy, administer, support, and manage Microsoft 365 applications, services, features, and related cloud technologies to meet business requirements, governance standards, industry best practices, security requirements, and service level expectations.

• Monitor and optimize platform health, performance, availability, adoption, usage analytics, licensing utilization, capacity consumption, operational costs, and business value metrics; develop reporting and recommendations that maximize organizational benefit, return on investment, and efficient use of enterprise resources.

• Develop and maintain frameworks, metrics, dashboards, and reporting to measure adoption, productivity gains, operational efficiencies, business outcomes, platform utilization, and return on investment, using insights to guide continuous improvement, future investments, and platform strategy.

• Serve as a Tier 3 escalation resource, providing advanced technical support, troubleshooting, root cause analysis, and operational guidance for Microsoft 365, AI, automation, and productivity technologies.

• Create and maintain technical documentation, including solution architectures, system configurations, operational procedures, governance standards, technical specifications, test plans, knowledge articles, and support documentation.

• Develop and deliver training, awareness, and enablement programs for business stakeholders, end users, and IT personnel to promote effective adoption, governance compliance, and best practices related to Microsoft 365, AI, automation, and productivity technologies.

• Participate in the development and execution of enterprise AI, automation, and productivity roadmaps by evaluating emerging technologies, platform capabilities, industry trends, and business opportunities to support innovation, digital transformation, and continuous improvement initiatives.

JOB REQUIREMENTS:

Technical Skills:

• Extensive experience administering and governing Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, Dataverse, AI Builder, environments, connectors, DLP policies, Center of Excellence (CoE), licensing, platform security, environment strategy, solution lifecycle management, low-code/no-code application governance, and automation controls. 

• Experience administering, governing, deploying, and supporting Microsoft 365, Microsoft Copilot, Copilot Studio, custom agents, knowledge agents, AI-powered solutions, and agent lifecycle management, including prompt engineering, adoption strategies, security reviews, monitoring, optimization, support, and retirement of AI-enabled solutions. 

• Strong knowledge of AI governance, responsible AI practices, information protection, data security, compliance controls, and AI-related risk management, including data exposure risks, prompt injection, access controls, information governance, cyber security threats, and protection of enterprise data within AI-powered solutions. 

• Experience integrating Microsoft 365, Power Platform, Copilot Studio, Microsoft Graph, Dataverse, enterprise search capabilities, and external data sources to deliver intelligent automation, AI-powered solutions, and connected business processes.

• Experience with enterprise search, knowledge management, retrieval-based AI solutions, Microsoft Search, and AI-powered information discovery capabilities to improve workforce productivity, knowledge access, and business outcomes. 

• Extensive experience administering, supporting, securing, and governing Microsoft 365 technologies, including Microsoft Teams, Teams Voice, SharePoint Online, OneDrive for Business, Office 365 tenant administration, Microsoft Entra ID (Azure AD), Conditional Access, licensing, identity and access management, compliance features, governance controls, Microsoft Graph, external access, GPO policies, Office client patching, PowerShell automation, and technical documentation. 

• Proven experience as a Microsoft 365 Engineer and Administrator with expertise in configuring, troubleshooting, optimizing, and supporting Microsoft 365 applications and collaboration services, including Teams, SharePoint Online, OneDrive, Word, Excel, PowerPoint, OneNote, and related collaboration tools. 

• Experience conducting solution architecture reviews, governance assessments, risk evaluations, security reviews, and production readiness assessments for AI agents, automation solutions, Copilot implementations, and low-code/no-code applications to ensure alignment with enterprise standards and business objectives. 

• Experience developing and analyzing adoption metrics, business value measurements, ROI models, operational analytics, usage reporting, executive dashboards, and performance insights related to Microsoft 365, Copilot, AI, and automation initiatives. Required

• Working knowledge of network protocols, DNS, authentication methods, server technologies, storage technologies, and related infrastructure components supporting Microsoft 365, AI, and automation platforms. Desired. 

Non-Technical Skills:

• Excellent verbal, written, and technical communication skills, with the ability to translate complex technical, AI, and automation concepts into clear, actionable information for both technical and non-technical audiences.

• Strong business consulting, stakeholder engagement, and relationship-building skills with the ability to serve as a trusted advisor, identify and prioritize opportunities, develop business cases, and align AI and automation solutions to business objectives and measurable outcomes.

• Strong analytical, problem-solving, and decision-making skills with the ability to assess complex business and technical challenges, evaluate risks, costs, benefits, security, compliance, and operational impacts, and support informed business decisions.

• Demonstrated ability to drive innovation, process improvement, digital transformation, and user adoption initiatives through the effective application of AI, automation, and low-code/no-code technologies.

• Ability to balance innovation with governance by enabling rapid adoption of AI and automation capabilities while maintaining appropriate controls, risk management practices, security requirements, and compliance standards.

• Ability to evaluate, measure, and communicate business value, operational efficiency gains, success metrics, and realized outcomes associated with AI and automation investments.

• Proven ability to build partnerships and collaborate effectively across geographically dispersed technical and business teams to drive successful implementation, adoption, and sustainment of AI and automation solutions.

• Self-motivated, highly organized, detail-oriented professional with the ability to work independently, manage multiple priorities, maintain high-quality results, and adapt to changing business needs.