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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a Linux Infrastructure Engineer to support Red Hat Enterprise Linux (RHEL) patching and vulnerability remediation in an enterprise environment. This role focuses on coordinating and scheduling patching activities through ITSM processes, validating remediation outcomes, and supporting compliance and security objectives across Linux systems.
The engineer acts as a technical resource within Linux operations, partnering with infrastructure and security teams to help ensure systems remain secure, stable, and compliant. The role operates in a 24/7 environment and requires strong attention to detail, analytical skills, and comfort working in regulated, highly controlled environments.

What You’ll Do
• Plan, coordinate, and schedule RHEL patching activities across enterprise systems
• Create and manage change records using ServiceNow or similar ITSM platforms
• Validate patching and vulnerability remediation results using system data and reports
• Analyze host-level system information to help identify factors impacting patch or remediation outcomes
• Work with infrastructure, application, and security teams to support remediation efforts
• Maintain accurate documentation to support audits, reporting, and compliance requirements

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. May engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

Working knowledge of Linux, including command-line usage and system navigation
Understanding of patching, vulnerability remediation, and system maintenance concepts
Strong analytical and troubleshooting skills
Ability to follow structured processes in controlled IT environments
Bachelor’s degree and 6+ years of experience in infrastructure, systems administration, or IT operations - or equivalent work experience
Experience in banking, financial services, or other regulated environments
Hands-on experience with Red Hat Enterprise Linux (RHEL) Experience coordinating work through ServiceNow (change, incident, problem management)
Experience with RHEL patching and maintenance in enterprise environments
Experience using Red Hat Satellite for lifecycle or patch management
Familiarity with vulnerability management workflows, including Qualys and ServiceNow Vulnerability Response (VR)
Ability to analyze system configuration and OS state to support remediation efforts
Basic scripting experience (Bash or Python) for operational or troubleshooting tasks
Exposure to automation tools such as Ansible (not required)
RHCSA
RHCE

Work Environment

This role supports a 24/7 operational model. Candidates must be willing to work day, evening, or overnight shifts, which may be rotating or fixed based on business needs.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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