Level I Helpdesk Technician
Acture Solutions Inc
- Location
- Onsite (Hauppauge, New York)
- Compensation
- $40k - $50k/yr
- Employment
- Full-time
- Level
- Entry Level
About the Role
Acture Solutions is an IT Managed Service Provider seeking a Helpdesk Level 1 Technician to serve as the first point of contact for internal and client users. The role involves resolving Tier 1 support tickets, managing user accounts, and troubleshooting hardware, software, and networking issues in a fast-paced MSP environment.
Skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Plan
- Paid Time Off
Perks
- Professional Growth Opportunities
Full job details
Job Title: Helpdesk Level 1 Technician
Location: Hauppauge, NY
Schedule: Full-Time Mon-Fri Onsite 9:00 AM t0 5:00 PM with weekend and holiday rotation participation required
Launch Your IT Career in a Role That Matters
Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Hauppauge, NY. This role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment.
What You’ll Do
- Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
- Provide technical support for internal staff and external clients across multiple environments
- Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
- Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
- Assist with user onboarding/offboarding, account setup, and access management
- Support workstation setup, imaging, and basic device configuration
- Maintain and update internal documentation, knowledge base articles, and standard operating procedures
What You Bring
- High School Diploma or GED required
- 0-2 years of IT Support required
- Associate’s degree in a computer-related field or equivalent experience preferred
- CompTIA Security + strongly preferred
- Familiarity with Windows environments, Microsoft 365, and Active Directory
- Strong written and verbal communication skills
- Ability to manage multiple support requests in a fast-paced environment
- Customer-focused mindset with a willingness to learn and grow
- Weekend and holiday rotation participation required
Skills for Success
- Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
- Exposure to ticketing systems and remote support tools
- Understanding of basic networking concepts (DNS, DHCP, VPN)
- Experience with Autotask PSA, Kaseya, or Datto RMM is a plus
- Ability to prioritize tasks and resolve issues efficiently
Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At Acture Solutions, we don’t just support IT—we support people. We are committed to professional growth, meaningful work, and a collaborative environment where your contributions matter.
What We Offer
- Salary range: $40,000–$50,000 (based on experience)
- Medical, Dental, Vision, and Life Insurance
- Retirement Plan
- Generous Paid Time Off
- Retirement Plan
- Opportunities for professional growth and skill development
Ready to Get Started?
If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license and fingerprinting check are required.