Level 3 IT Technician
Upright Staffing
- Location
- Onsite (Upstate, NY)
- Compensation
- $115k - $145k/yr
- Employment
- Full-time
- Level
- Senior Level
About the Role
Upright Staffing is seeking a Level 3 IT Technician to provide advanced technical support and maintain critical server and network infrastructure for clients in the Upstate New York region.
Skills
Full job details
Level 3 IT Technician
Upstate
115-145K
We are looking for a skilled Level 3 IT Technician to join our IT company and provide advanced technical support across our clients’ environments. This role involves handling complex escalations, maintaining critical systems, and ensuring smooth operation of infrastructure and services.
Handle advanced technical escalations that cannot be resolved by Level 1 or 2 technicians
Diagnose and resolve complex hardware, software, and network issues
Manage and maintain servers, virtual environments, and cloud platforms
Perform system monitoring, patching, and performance optimization
Support networking infrastructure, including routing, switching, and firewalls
Implement security best practices, including backup management and threat mitigation
Assist with IT projects such as migrations, upgrades, and new deployments
Create and maintain technical documentation and knowledge-base articles
Mentor junior technicians and provide guidance on best practices
Requirements:
Strong experience in advanced IT support roles
Proficiency with Windows and/or Linux server environments
Solid understanding of networks (DNS, DHCP, VLANs, VPN, firewalls)
Experience with virtualization technologies (VMware, Hyper-V)
Familiarity with cloud services (Azure, M365, or similar)
Excellent problem-solving and communication skills