Level 1 IT Technician
TeamLogic IT Richmond
- Location
- Onsite (Richmond, VA)
- Compensation
- $45k - $58k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
TeamLogic IT Richmond seeks an IT Technician to maintain computer systems, networks, and equipment while providing technical support to colleagues. The role ensures peak system performance and smooth company operations through hardware maintenance, software installation, and service desk management.
Skills
Computer hardware maintenance
Workstation setup
Software installation
Software configuration
Technical training
Network security
Local network optimization
Service desk management
Ticket documentation
Troubleshooting
Analytical skills
Customer service
Communication skills
Data privacy
Security protocols
Benefits
- Paid time off
Perks
- Flexible scheduling
Full job details
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Flexible Scheduling
- Career Growth Opportunities
Job Summary
We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
- Maintain computer hardware in working order
- Set up employee workstations (computers, printers, routers, etc)
- Install and configure software
- Train colleagues in best practices in technology and how to use software and equipment
- Assess security risks and ensure the security of networks and computer systems
- Maintain optimized local network
- Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals
- Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently
Qualifications
- A bachelor’s degree in Computer Science or a related field is preferred
- Previous experience as an IT Technician or an IT Certification is preferred
- Strong troubleshooting and analytical skills
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Understanding of data privacy and security
TeamLogic IT Richmond is committed to hiring and developing talented individuals based on qualifications, performance, and business needs.