Level 1 Helpdesk Technician

Level 1 Helpdesk Technician

Location: On‑site at a private school client campus
Schedule: Monday–Friday, 7:30 AM – 4:30 PM

About Us

We are a growing Managed Service Provider (MSP) delivering IT support and security services to a range of clients. This position supports one of our private school clients and is embedded full-time on their campus while remaining part of our MSP team. We value professionalism, technical competence, and strong relationships with our clients.

Position Summary

We are seeking an experienced Level 1 Helpdesk Technician to serve as the primary on-site technical resource for a private school client. This role is ideal for someone who enjoys hands-on support, can manage a wide variety of technical issues independently, and thrives in a client-facing environment.

Although you will work daily on the school’s campus, you will be employed by our MSP and collaborate with our internal technical team as needed.

Key Responsibilities

• Manage, prioritize, and resolve support requests through a centralized ticketing system
• Provide Tier 1 technical support to faculty and staff (hardware, software, and account issues)
• Assist with server management and maintenance tasks
• Perform general networking troubleshooting (wired and wireless)
• Apply cybersecurity best practices and assist with identifying and addressing security concerns
• Communicate clearly and professionally with non-technical users
• Document issues, resolutions, and procedures thoroughly
• Maintain a positive, organized, and multitasking-focused approach in a busy school environment

Required Qualifications

• Minimum of 1-2? years of experience in a helpdesk or technical support role
• Experience with:
  • Ticket management systems
  • Server management or administration
  • General networking concepts and troubleshooting
  • Basic cybersecurity principles
• Strong multitasking and time management skills
• Positive attitude with excellent customer service and communication skills
• Ability to work on-site Monday–Friday during scheduled hours
• Must be able to pass a background check (required due to working in a school environment)

Preferred Qualifications

• Relevant industry certifications (CompTIA A+, Network+, Security+, Microsoft certifications, or similar)
• Prior experience supporting education or K–12 environments
• MSP experience

Compensation & Benefits

• Starting Pay: $45,000 - $55,000 based on experience
• Flexible vacation time
• Health insurance is not currently offered

Work Environment

• Full-time, on-site role at a private school client campus
• Standard weekday schedule with no expected evening or weekend work
• Client-facing role requiring professionalism and independence