Lead Infrastructure Engineer (SRE)

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer in Technology as part of COO Tech. The team will drive technology transformation and adoption of SRE aligned enterprise capabilities and products, launch new tooling enablement, automate away complex issues and integrate with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications onboarded to SRE are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D and work with application teams to ensure products and service we provide are always on.

In this role, you will:

• Help drive Site Reliability Engineering capabilities at Wells Fargo Collection Services igniting the practice, principles, and culture leading by example.  Assist in training skilled engineers by growing the practice within Collection Services and partnering with peer platform embedded SRE teams

• Leverage enterprise capabilities, tools, and innovation improving availability in a complex ecosystem by evolving observability, monitoring, logging, synthetic monitoring and chaos engineering

• Evolve our environment introducing self-healing and autonomic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes to improve availability of products we provide to customers

• Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, and alerting/notification systems

• Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless post mortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of experience using Observability Tools

• 2+ years of application production support experience

• 2+ years of experience with Confluence or Jira

Desired Qualifications:

• Experienced with Site Reliability Engineering (SRE)

• 2+ years of database logging and monitoring concepts experience

• 2+ years of experience with Application performance, monitoring and optimization using Blazemeter, JMeter, Splunk and AppDynamics

• 2+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript

• Experience and understanding of AIOPS and related tools such as MoogSoft or Big Panda

• Experience with one or more automation tools such as Ansible.

• Experience with Container technologies: Kubernetes, Docker, PKS

Job Expectations:

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule.

• Relocation assistance is not available for this position

• Flexibility to provide 24/7 support on a rotation basis as needed.

• Ability to work additional hours outside regular business hours.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.