Law Enforcement Data Systems (LEDS) Help Desk – Public Service Representative 4

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon State Police in Salem, Oregon is hiring for two (2) Full-Time, Permanent Law Enforcement Data Systems (LEDS) Help Desk – Public Service Representative 4 positions. This is an in-office position without the opportunity for a remote or hybrid work schedule.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 11/09/2026. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. This recruitment will remain open until 01/26/2027, or until filled, with application review dates occurring approximately every two weeks beginning 11/10/2026. We may close the announcement at any time after this date when we have received an adequate number of applications.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact osp.recruiting@osp.oregon.gov and reference REQ-208869.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Summary of Job Duties:

In this position, you will provide support to local, state, and federal representatives with access to and use of the Law Enforcement Data Systems (LEDS). You will provide extended hours helpdesk support that includes after-hours, weekends, holidays, and overflow responses. The LEDS Helpdesk troubleshoots and tickets problems to assist in resolving LEDS outages. You will be responsible for troubleshooting problems and utilize a ticketing system to assign on-call support in the event of a critical system outage requiring immediate attention.

In addition to LEDS duties, you will help assist with after-hours, weekends, holidays, and overflow responses for the Oregon State Police Information Technology/Service Desk. This assistance may include resolution of minor technical issues, online ticketing, and on-call support notification.

Minimum Qualifications/Eligibility Requirements:

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preferred Skills:

• Skills in referencing policy and procedure manuals, handbooks, or specialized sources to research and analyze information and determine a course of action.
• Skills in explaining to the public over the phone or in writing, rules or policies relating to the LEDS operation, or service.
• Ability to recognize issues or situations that could have an adverse impact and make independent judgements and decisions in the explanation and application of policy and procedure.
• Ability to multi-task in monitoring different sources concurrently and appropriately prioritize responsibilities.
• Ability to act as liaison between the public and private entities to clarify and resolve issues.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Special Qualifications:

• Must be LEDS certified or be able to obtain certification within 30 days of hire.

Selection Process:

The process will be comprised of the following evaluation assessment (subject to change).

• Interview

How to Apply:

Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application. You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position. In addition to a resume, you must submit a cover letter – no more than two pages in length – addressing how you meet the preferred skills for this position. Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application. Please submit these documents in either MS Word or PDF format.

This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the Filling of Vacancies policy for additional information.

The Oregon State Police does not offer visa sponsorships.

U.S. Veteran and/or Oregon National Guard Servicemember Status Designation

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

For more information, please visit Veterans Resources.

Additional Information:

Our Workforce Culture and Strategy

Background Hiring Information

Employee Benefits

Pay Equity Information & Resources

What You Need to Know to Get the Job