Junior IT Support

Brief Summary:

Junior IT Support provide technical assistance to users by troubleshooting hardware and software issues, installing software, hardware, setting up user accounts, and escalating complex problems to senior technicians, requiring strong customer service abilities and knowledge of computer systems and networks.

Responsibilities:

• Answering phone calls, emails, and chat requests from users regarding technical issues.
• Diagnosing and resolving basic computer hardware and software problems, including issues with logins, network connectivity, printer functionality, and application errors.
• Assist in the day-to-day maintenance and testing PC, Scan Guns, Printers, Monitors and associated equipment.
• Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software.
• Provide full desktop support and regular maintenance on individual workstations.
• Responsible for completing any assignments given by Supervisor, even those assignments not specifically listed in this job description.

Qualifications:

• 1+ years work experience in a related field
• Strong knowledge of computer support is a big plus
• English/Spanish Fluent Preferred 

Physical Requirements:

• Ability to perform light to medium lifting as necessary.  
• Significant walking up to a mile at a time occasionally.

Axis Pipe and Tube LLC,

Safety & Quality are our Commitment

Axis Pipe and Tube is committed to helping our partners in the oil and gas industry achieve superior results. We do this by not only supplying premium-quality oil country tubular goods (OCTG) and line pipe products but also delivering the service that energy companies need to stay focused on what they do best.
 
 Located in Bryan, Texas, in the heart of oil-and-gas country, our leading-edge manufacturing facility can produce more than 300,000 tons of electric resistance welded (ERW) OCTG and Line Pipe each year. We use the latest technology and manufacturing techniques to ensure that every product delivers the maximum return on investment while meeting or exceeding the highest safety standards. We’re also committed to providing a safe, healthy workplace for every Axis Pipe and Tube employee.
 
 We serve partners who require a wide range of specifications, and we can supply products according to international standards such as API 5L, API 5CT, ASTM.. Discover why Axis Pipe and Tube is the partner of choice among oil-and-gas companies who demand more from their suppliers.

Benefits of Working for Axis Pipe and Tube:

• Production Bonuses
• 401K Retirement Plan and 25% Company Matching
• Medical, Dental, Vision Insurance
• Company Paid Short-Term Disability and Life Insurance Coverage
• Ancillary Benefits: Long-Term Disability, Accident, Critical Illness, HSA, FSA, and More
• On-Site Clinic
• ZayZoon Payday
• 10 Paid Holidays/year
• Paid Vacation Time and Bereavement Leave
• Frequent Company Events and Meals
• Employee Engagement Raffles and Giveaways
• Yearly Birthday Recognition
• And More!