Junior IT Administrator

AutoRABIT Profile
AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its metadata-aware platform enables reliable Release Management, Version Control, and Backup & Recovery. Designed for scalability and enterprise-grade performance, AutoRABIT supports the full DevOps lifecycle and helps organizations accelerate development in complex environments. Headquartered in California, USA, AutoRABIT is well-positioned for continued growth.

Role Summary
The Junior IT Administrator supports daily IT operations, end-user systems, and identity management across the organization. This role focuses on providing first-line technical support, assisting with device and account management, and ensuring smooth onboarding and access to company systems. The position works under the guidance of senior IT staff and contributes to maintaining a secure, scalable, and reliable IT environment.

Key Responsibilities
End-User Systems & Device Management

Provision, configure, and maintain company laptops and desktops (Windows & macOS)
Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination)
Assist with endpoint management using MDM tools (JumpCloud)
Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees
Troubleshoot hardware, OS, and standard application issues

IT Operations & Support

Provide L1 support through the Helpdesk ticketing system
Troubleshoot and resolve common IT issues (access, software, devices, connectivity)
Escalate complex issues to L2/L3 engineers as needed
Ensure timely communication and resolution for end users

Identity & Access Management

Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.)
Assign and manage access based on defined policies
Assist with SSO and MFA setup and troubleshooting
Support user lifecycle management processes

Cloud & SaaS Support

Assist in administration of cloud platforms (Azure and SaaS tools)
Support user-level operations and access troubleshooting
Help monitor system health and report issues to senior team members

Security & Compliance

Follow IT security policies and best practices
Assist with patching, MFA enforcement, and endpoint compliance
Support incident response by gathering information and escalating issues
Participate in audit preparation and compliance tasks

Documentation & Asset Management

Maintain and update IT documentation (runbooks, onboarding guides, procedures)
Track IT assets and maintain accurate inventory records
Follow established IT standards and processes

Vendor & Team Collaboration

Coordinate with vendors for hardware/software support issues
Coordinate device shipments and returns with logistics providers and internal stakeholders
Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs
Continuously learn and improve technical skills with guidance from senior team members

Required Qualifications

1–3 years of experience in IT Support, Helpdesk, or Junior IT Administration
Basic experience with Windows and macOS administration
Familiarity with MDM tools (e.g., JumpCloud or similar)
Understanding of identity and access management concepts (SSO, MFA)
Experience with Microsoft 365 and common SaaS tools
Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting)
Strong troubleshooting and communication skills
Ability to work in a fast-paced, global environment
Must adhere to set internal controls

Nice to Have

Exposure to Azure or other cloud platforms
Familiarity with Atlassian tools (Jira, Confluence)
Basic scripting knowledge (PowerShell, Bash, or Python)
Experience supporting remote or distributed teams

Education

Bachelor’s degree in Information Technology or related field (preferred)

Additional Considerations

Role may involve handling, packaging, and preparing IT equipment for shipment and deployment
Ability to manage operational and hands-on IT tasks in a fast-paced environment
Primary working hours align with Pacific Time (9:00 AM – 6:00 PM PT), with flexibility required outside standard hours as needed
We are actively seeking candidates who reside in the following states: California, Washington, Idaho, Arizona, or Colorado

Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.

Salary range for the role is $60,000 to $70,000 per year, depending on experience.

THIS IS A 100% REMOTE JOB