Junior Helpdesk Support
Cantor Fitzgerald/BGC
- Location
- Onsite (New York, NY)
- Compensation
- $58k - $65k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 2 days ago
About the Role
Cantor Fitzgerald is a leading global financial services firm known for its strength in capital markets and investment banking. This role serves as the first point of contact for IT support, focusing on delivering exceptional customer service and timely resolutions for technical issues.
Skills
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
ServiceNow
Jira Service Management
Troubleshooting
Customer Service
Networking
DNS
VPN
DHCP
ITSM
Communication
Full job details
As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions. You will manage tickets, perform remote troubleshooting, and maintain Active Directory operations. Additionally, you will contribute to our knowledge base, assist with user onboarding, and ensure smooth communication regarding service disruptions.