Jr Network Administrator

JR NETWORK ADMINISTRATOR

REPORTS TO: SR. NETWORK ADMINISTRATOR

STATUS: EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

This role is to perform and assist in the tasks and responsibilities required to manage all aspects of networking operations within Boot Barn, including stores, offices, and warehouses. Under the director of  the Sr. Network Admin, the Jr. Network Admin will execute key functions crucial to our infrastructure and daily operations which includes management of wired and wireless networking.

Essential Duties and Responsibilities

• Responsible for responding, organizing, and completing daily network support tickets, requests, and alarms as the first point of contact.
• Diagnose and resolve network related issues such as connectivity, wireless, static IPs, VPN and WAN circuit down.
• Follow standard help desk procedures and log all interactions in the ticketing system.
• Support Network Admins in testing and maintaining LAN and WAN networks, including firewalls, ethernet switches, routers, access points, and VOIP systems.
• Help maintain network source of truth documentation and network management software.
• Run and analyze weekly/monthly bandwidth and availability reports for capacity and performance planning.
• Assist with management of firmware and OS patching for networking equipment.
• Coordinate with vendors in the planning and execution of circuit upgrades, hardware refreshes, and/or new store turn-ups at various remote locations sometimes off hours.
• Coordinate and follow through with ISPs for support tickets of WAN and VOIP circuits.
• Stage, configure, and test new store equipment prior to deployment.
• Assist in network security tasks such as configuring access-lists, log analysis and investigation of incidents.
• Identify and escalate situations requiring urgent attention to the Sr. Network Admin on and off hours.
• Schedule and participate in network maintenance windows sometimes off hours.
• Adds/Moves/Changes of ports, VLANs, IP Addresses, descriptions etc.
• Evaluate, Plan and Execute structured cabling projects and collaborate with technicians at corporate and store locations for new installs, overnight re-models, and/or port turn ups.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Qualifications

• Understanding of OSI or TCP/IP Stack.
• Focus on networking and network infrastructure professionally and academically.
• Intermediate networking troubleshooting skills with desire to find root cause.
• Working knowledge and experience with basic tools (e.g. ping, traceroute, nslookup, CLI, putty)
• Hands on experience both configuring and troubleshooting firewalls (eg. Fortinet, Palo Alto, Sonicwall).
• Hands on experience with routers, wireless, and ethernet switches (eg. Cisco, Aruba, Juniper)
• High level understanding of routing and routing protocols (Static routing, OSPF, BGP)
• Understanding of networking principles and processes such as VLANs, subnetting, VPN, MAC address learning, cabling, and change control.
• Knowledge of TCP/IP protocols such as DNS, ARP, DHCP, SNMP, IPv4, IPv6.
• Ability to participate in rotating on-call after-hours support.
• Strong communication, customer service, time management and organizational skills.
• Effectively balances multiple assignments and projects, maintaining organization and efficiency while meeting deadlines and business objectives.
• Exhibits a proactive, self-directed approach to work, taking ownership of tasks and projects while requiring minimal direction to achieve successful outcomes.

Additional Desirable Qualifications

• Certifications or education:
  • Network+, Security+, SSCP, NSE4, PCNSA, CWNA, CCNA, and/or College Degree etc.
• Ability to research, understand, and execute advanced concepts quickly.
• Knowledge of physical network infrastructure, structured cabling, and the industry in general.
• Wireshark and packet capture analysis experience.
• Experience with network management platforms.
• Scripting/automation with Python, Ansible etc.

Competencies

• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive salary.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.**
• Medical, Dental, Vision and Life Insurance.**
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

**For eligible Boot Barn Partners

PAY RANGE: $70,000.00 - $75,000.00/yr*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[    ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[    ] Moderate: Mostly standing, walking, bending, frequent lifting

[    ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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