IT Technician L2
Yazaki International Corporation
- Location
- Onsite (Massachusetts)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Yazaki, a global leader in automotive wire harnesses and data solutions, is seeking an IT Technician L2 to provide first and second-level support for users and hardware across all departments, including the production shop floor. The role focuses on maintaining network connectivity, IT infrastructure, and ensuring compliance with security standards.
Skills
Full job details
Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.
Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.
Location: Tangier, [[filter2]], USA
Qualifications:
- Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent.
- Minimum 2 years of experience in IT support, network support, or industrial IT environment.
- Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Experience with network equipment such as switches, routers, access points, and firewalls.
- Good troubleshooting skills for network, connectivity, hardware, and software incidents.
- Experience with Windows operating systems, Microsoft Office, and basic endpoint support.
- Basic knowledge of Active Directory, user accounts, permissions, and group policies.
- Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices.
- Ability to perform preventive maintenance and monitor IT infrastructure.
- Basic understanding of cybersecurity rules, access control, and IT security best practices.
- Ability to document technical actions, update network diagrams, and follow IT procedures.
- Experience using ticketing tools such as ServiceNow or similar ITSM platforms is a plus.
- Good communication skills in French and English.
- Ability to work under pressure and respond quickly to production-impacting issues.
- Team spirit, autonomy, discipline, and strong sense of responsibility.
- Previous experience in an automotive or manufacturing environment is a strong plus.
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Key Responsibilities:
- Provide first and second-level IT support to users across all departments.
- Install, configure, maintain, and troubleshoot IT equipment such as desktops, laptops, printers, scanners, and peripherals.
- Support hardware, software, network, and application-related incidents.
- Manage and resolve IT support tickets within SLA deadlines, escalating issues when required.
- Ensure quick first-response support for production-impacting incidents.
- Monitor the status of IT systems, computers, printers, and network equipment.
- Support network connectivity troubleshooting: LAN, Wi-Fi, IP configuration, DNS, DHCP, and VLAN-related issues.
- Ensure compliance with Yazaki IT standards, security rules, and plant procedures.
- Coordinate with internal IT teams, vendors, and other departments for issue resolution.
- Support shop floor IT devices and ensure minimum downtime for production areas.
- Participate in preventive maintenance and continuous improvement of IT services.
Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.