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IT Technician
Talent Acquisition Team, May Institute
- Location
- Onsite (Randolph, MA)
- Compensation
- $55k - $55k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the Role
May Institute seeks a dedicated IT Technician to support technology needs in a dynamic educational environment. The role involves providing technical support for Windows 11 and Office 365, troubleshooting hardware and peripherals, and assisting staff and students across school locations.
Skills
Windows 11
Microsoft 365
Hardware repair
Troubleshooting
Printer support
Networking
Inventory management
Customer service
Active Directory
Google Workspace
Intune
Help-desk systems
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 403(b) retirement plan
Perks
- Birthday holiday
- Tuition reimbursement
- Loan repayment assistance
- Paid training
Full job details
IT Technician
Randolph, MA
Full-time opportunity
We are seeking a dedicated, resourceful IT Technician to support our school's technology needs. This role is ideal for someone who enjoys working in a dynamic educational environment and is passionate about helping staff and students succeed through reliable technology.
What You’ll Do
- Provide technical support for Windows 11 desktops and laptops.
- Troubleshoot and resolve issues with printers, scanners, and other peripherals.
- Perform hardware repairs and upgrades on desktops and laptops.
- Support and maintain Office 365 accounts and applications.
- Assist teachers and staff with basic tech troubleshooting
- Maintain inventory of IT equipment and supplies.
- Collaborate with the IT team and vendors as needed.
- Assist with equipment moves, technology setups, and deployments between school locations.
- Document support requests, troubleshooting steps, and resolutions as needed.
What You Bring
- Demonstrated experience supporting Windows 11 computers in a professional environment.
- Working knowledge of Microsoft 365 / Office 365, including common Office applications.
- Strong troubleshooting and problem-solving skills.
- Hands-on experience diagnosing and repairing desktop and laptop hardware.
- Experience troubleshooting printers, scanners, and other common peripherals.
- Basic understanding of networking concepts, including Wi-Fi, Ethernet, IP addresses, and connectivity troubleshooting.
- Excellent communication and customer-service skills, with the ability to explain technical issues to non-technical users.
- Ability to prioritize tasks, manage multiple requests, and work independently.
- Ability to lift/carry up to 50 lbs.
- Strong attention to detail and a willingness to learn new technologies.
- Must have a reliable personal vehicle and the ability to travel between school sites as needed.
Preferred Qualifications:
- Experience working in a school or educational setting.
- Basic networking knowledge (Wi-Fi, routers, switches).
- Intune and Google Workspace knowledge.
- Experience with Active Directory and/or Microsoft Entra ID.
- Experience working with ticketing/help-desk systems.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience.
Why Join May Institute
- Competitive Pay: $55,000
- Generous Paid Time Off, including your birthday as a holiday
- Medical, dental, and vision insurance to keep you covered
- Paid training and certifications to support your career growth
- Tuition reimbursement & loan repayment assistance for your future
- 403(b) Retirement Plan with employer match