About the Role

Mental Health Association - Western MA is a nonprofit provider of mental health and addiction recovery services in Western Massachusetts. The IT Technician role focuses on configuring and maintaining Microsoft SharePoint environments to support organizational collaboration and document management while providing technical support to end-users.

Skills

Microsoft SharePoint Technical support Software troubleshooting SharePoint architecture Configuration Customization Help desk Problem-solving Customer service Communication skills Documentation Software installation End-user training Multitasking

Benefits

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Maternity leave

Paternity leave

Long term disability

Full job details

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.

Schedule: Monday - Friday 9am - 5pm (40 hours)

**100% on-site, in-person position**

Pay range: $22 - $24 per hour

Key Responsibilities

Set up and configure Microsoft SharePoint environments to support collaboration and document management.
Maintain and support SharePoint sites to ensure optimal functionality.
Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
Troubleshoot and resolve software-related issues, providing timely support to end-users.
Stay informed about the latest SharePoint and software trends to recommend enhancements.
Respond to and resolve help desk tickets efficiently.
Diagnose and troubleshoot software problems using effective problem-solving techniques.
Work with team members to escalate and resolve complex technical issues.
Assist in the installation, configuration, and maintenance of software applications.
Educate end-users on software functionalities and best practices.
Document and maintain accurate records of all support interactions.

Experience in setting up and maintaining Microsoft SharePoint environments.
Strong knowledge of SharePoint architecture, configuration, and customization.
Proficient in software support, troubleshooting, and issue resolution.
Strong communication skills for interacting with both technical and non-technical stakeholders.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications in SharePoint and software support are beneficial.
Solid understanding of software applications and their functionalities.
Detail-oriented with strong organizational and multitasking abilities.
Strong customer service skills.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability