IT Technician

 

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Fox Hill Senior Condominiums

Job ID

2026-240972

JOB OVERVIEW

The Administrative Assistant is responsible for providing human resources and accounting generalist services and programs support to the community team members, department coordinators and Executive Director which meet and or exceed Sunrise quality service standards. Key areas of responsibility include processing payroll, daily time and attendance and human resource information system (HRIS), team member recruiting and on-boarding, tracking of training, setting up and maintaining the personnel files and employment binders, benefits and worker’s compensation administration, generalist accounting and administration services and support.

RESPONSIBILITIES & QUALIFICATIONS

IT Technician

Responsibilities:

Provide outstanding customer service to residents and team members by supporting the installation, operation, and maintenance of Fox Hill community technology.

Manage work orders submitted to our help desk, contact our residents to set up site visits if necessary, and complete all work orders within the timeframes indicated in our published service level agreement.

Provide audiovisual support for events occurring across the campus.

Assist the IT Director in the completion of projects in the annual project schedule as assigned.

Qualifications:

- Minimum education of HS Diploma or GED, associates or bachelors degree in Information Technology or related discipline preferred.

- Minimum 6 months – 1 year of IT help-desk experience, preferably in the hospitality industry. Experience with country club or luxury hotel/resort desired.

- Must have strong customer service skills, with an emphasis on people-focused care, patience, empathy, and the ability to take the initiative to consistently exceed the expectations of the customer; must enjoy working with seniors.

-Strong computer troubleshooting skills, must be able to troubleshoot and repair a variety of issues on PC, Mac, ios and Android devices. 

- Strong audio-visual skills, including cable TV/streaming component hookup, diagnostics and trouble shooting

- Ability to cut and terminate custom lengths of CAT5 (RJ45), CAT6, RJ11 and coaxial (BNC) cables

- Some familiarity with sound mixing boards, microphones, signal flow and sound mixing.

- Basic Understanding of IP phones and SIP telephony

- Basic understanding of radio frequency (RF) technologies

- Basic understanding of computer networking, TCP/IP, switching, routing and wireless networking

- Familiarity with popular email applications like Outlook, Mac Mail, Google mail.

- Familiarity with popular productivity software, including Microsoft Word and Google Apps

- Has the ability to learn new skills, technology and applications as needed

- Ability to respond to emergency calls outside of scheduled work hours

- Ability to work a flexible schedule according to the business needs and priorities, which may include nights and weekends

- Must be able to handle multiple priorities under pressure

- Possess strong written and verbal skills for effective communication

- Competent in organizational and time management skills

- Must be a self-starter with the ability and desire to take initiative and get things done with little supervision

- Committed to excellence with all aspects of job performance

- Demonstrates good judgment, problem solving and decision-making skills

- Must be able to work well on a team

- Comptia A+ or Network+ certificate preferred, but not required

 

Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol

 

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

 

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift 
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

PRE-EMPLOYMENT REQUIREMENTS

Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities.  Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required.  Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).