IT Technician 5 - User Services

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu.

The University of Nevada, Reno is recruiting for an IT Technician 5 position within the Office of Information Technology (OIT) – User Services. **This position does not provide layoff rights and is contingent upon funding.** The technician will work as a member of the Endpoint Services unit and will be responsible for supporting and managing endpoint devices across the University’s central campus and offsite locations. This includes the deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computing devices and peripherals, including computers, laptops, printers, and other related technologies. Responsibilities may include troubleshooting hardware, software, and operating system issues; installing and configuring software; managing endpoint connectivity and peripheral devices; and supporting applications such as Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.

This position is called upon to transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible. Duties also include evaluating and recommending replacement parts and hardware upgrades for institutionally owned equipment; performing equipment relocations, replacements, and modifications; deploying new endpoint devices using established imaging, configuration, and management processes; coordinating deployments with department personnel; performing data transfers in accordance with University, OIT, and departmental data security requirements; and advising departments on University-approved surplus procedures to ensure the secure disposition of institutional data and equipment. The position also supports device lifecycle management activities and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.

Essential Qualifications

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR
• One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR
• An equivalent combination of education and experience as described above.

A valid Class “C” driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment.

Preferred Qualifications

• Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats.
• Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation to support deployment, configuration, reporting, and operational efficiency.
• Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.
• Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.

Schedule

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.

Compensation Grade

Grade 34 (Entry: Step 01 $30.16/hr. - Step 05 $35.81)

In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate’s qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.

To view the classified compensation schedules, please visit: Classified Compensation.  Select Salary schedule, PP01.

For more information, visit the Classified Salary Calculator

Perks of PERS

Employees are enrolled in The Public Employees’ Retirement System of Nevada (PERS) upon hire.  For information on contribution rates, please visit:  NV PERS Contribution Rates “I’m so thankful that I followed the path that lead me to a PERS retirement.  I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years.  Even in times of a poor economy, PERS kept it together!  I’m completely secure and confident that my retirement will always be there for me.” – Robin F.   

• Rich retirement plan - Retirement Calculator

Perks of Working at UNR

• Health insurance options including dental and vision - Health Insurance
• Life insurance, generous annual and sick leave - Classified Benefits
• E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options.  E.L. Wiegand Fitness Center
• Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
• Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC

Classified Staff Grants-In-Aid Benefit

For more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grant-In-Aid Benefit

Classified Employee Family Opportunity Program

Additionally, we offer a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). For more information, please visit: Classified Employee Family Opportunity Program

Department Information

Office of Information Technology department provides computing, software, and communications support services to students, faculty, and staff throughout the University.  The department manages and supports software development, applications support and data warehousing, network services, and server support and management. The goal of the organization is to assist departments and colleges in automating any administrative or academic process within the University that can benefit from automation and thereby improve the efficiency and accuracy of University operations. Learn more about the Office of Information Technology here: https://www.unr.edu/oit/about-oit

Contact Information

Search Coordinator, Tammy Cushway at tcushway@unr.edu

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to review of applications, please contact the candidate helpdesk at jobs@unr.edu.

Attach the following attachment(s) to your application

Resume/CV – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (optional)

Contact Information for Three Supervisory References – (required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.

Transcripts – (optional) If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position.

Veteran Interview Consideration – (optional) – To receive interview consideration for veterans and veterans with a service-connected disability, proof is required at the time of application.  Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD-214, disability letter from Veteran's Administration, etc).

This posting is open until filled

Qualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). 

About Us

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.”

Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University’s physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as “University Village,” to provide affordable housing for graduate students and early career faculty.

Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google’s TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation.

In 2023, the U.S. Department of Commerce’s Economic Development Administration (EDA) announced that Nevada – led by the University of Nevada, Reno – was named one of the inaugural 31 Regional Technology and Innovation Hubs (TechHubs). Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories. Nevada’s Tech Hub will strengthen America’s lithium batteries, critical elements and other electric vehicle materials industry sectors within the state.

Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its 150-year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education.

For more information, please visit the University’s website.

University of Nevada, Reno