IT TECHNICIAN
GTRC
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Skills
About the Role
See Below for Shift Details and Full Job Description
JOIN A WINNING TEAM!
Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
JOB SUMMARY
We are seeking a competent individual to be part of our IT team. Responsible for front line support to all end users within tribal government, EDC and/or Grand Traverse Resort businesses. The IT Technician will serve multiple roles, providing technical support and assistance - whether on the phone as a call center representative or troubleshooting as the first line Level 1 Technician. Assistance will be provided via remote support (in office) and/or in person as an on-site technician. The IT Technician is responsible for problem resolution and closing out respective customer support work orders. Works with the IT Staff and other IT Technicians during problem resolution.
RESPONSIBILITIES
- Analyze and resolve 1st line support calls/tickets via the Help Desk and escalate calls/tickets when appropriate
- Accurately document troubleshooting steps and resolutions in the customer support ticketing system
- Troubleshoot and support end-user access to applications and data
QUALIFICATIONS
Education & Experience Required
High School Diploma, GED or equivalent experience.
CompTIA A+ Certification, equivalent certification or equivalent education/experience.
Certification/Licenses Required
Obtain Gaming License upon hire.
Valid state issued Driver’s License and be insurable by the company’s insurance carrier.
We look forward to having you join our team and being a part of our mission.
Typically M-F 1st Shift, sometimes on-call as well.