IT Technician

SAIC is seeking an IT Technician to support USPACOM J7 at Camp Smith in Honolulu, Hawaii. The IT Technician provides Tier 1 help desk support, assists with IT assets and account management, and supports the IT Project Lead in executing IT-related initiatives. This position requires foundational IT support experience and a strong customer service mindset.

JOB DESCRIPTION: 

• Provide Tier 1 help desk support to end users; troubleshoot and resolve routine IT issues or escalate as needed.

• Assist with J7 NMCI and HQ IT asset inventory, tracking, user assignment, and tech refresh preparation.

• Maintain functionality of Networked systems and HQ printers (NMCI, Nautilus, MPE etc); troubleshoot issues, coordinate maintenance, and ensure supply availability.

• Support onboarding and out‑processing tasks related to IT equipment issuance, user account creation, and account retirement.

• Assist with drafting and updating SOPs and IT documentation under direction of the IT Project Lead.

• Support IT Project Lead with administrative, technical, and coordination tasks.

• Maintain a customer‑focused, professional approach when supporting J7 personnel.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.