IT Support (Tier 2) - Bozeman
First Call
- Location
- Hybrid (Bozeman, MT)
- Compensation
- $28 - $32/hr
- Employment
- Full-time
- Level
- Mid Level
About the role
First Call is an IT services provider in Western Montana seeking a Tier 2 IT Support professional to diagnose technical issues, maintain documentation, and ensure ticket quality. The role focuses on delivering efficient solutions and exceptional customer service to business clients.
Skills
Benefits
- Medical insurance
- Dental insurance
- Health savings account
- Paid vacation
- Paid sick leave
- Paid holidays
- 401k with 4% match
- Discretionary profit sharing
Perks
- Hybrid Work
- Certification assistance
- Cell phone reimbursement
- IT purchasing discount
Full job details
Position Summary:
We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!
We are seeking highly skilled IT support professional who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.
As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.
We offer a dynamic and challenging work environment, along with opportunities for professional development and growth. If you have a passion for IT support and a desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity.
This position is a work from home position located in Bozeman, MT. This position will occasionally require the candidate to drive to client locations to resolve issues on-site.
Job Status: Full Time
Employee Type: Hourly
Pay: $28-$32/hr DOE
Travel/License Required: Yes
Work Schedule: 8am-5pm Monday-Friday
Benefits:
• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance\flexibility
Position Roles & Responsibilities:
• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation
RESOURCE PROFILE:
• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work
Technical Skills:
• Advanced desktop operating system support skills
• Advanced workstation peripheral support skills
• Intermediate mobile device (iOS, Android, etc.) skills
• Intermediate and/or advanced use of server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills