IT Support Technician - ServiceNow

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, belonging, integrity, quality and trust that are integral to our mission. EO/AA

This position assists with the development and maintenance of activities in one or more of the following IT areas:

·  Oversees the university's service management software in a system administrator role.

·  Creates scripts to automate processes and improve efficiency.

·  Opens, responds to, and closes submitted tickets relating to the University's service management software, Service Now.

University Of Utah Students preferred for this role.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Checks system logs for errors.
• Starts jobs and monitors logs to ensure the successful completion of jobs.
• Deploys and maintains IT systems.
• Develops systems using IT languages applicable for the architecture.
• Replaces IT hardware in university buildings and data centers.
• Performs physical inventory of IT systems and updates IT documentation.
• Answers main phone line and routes calls as needed.
• Monitors system health in monitoring systems.
• Process requests within the established standard time.
• Routes requests to the appropriate resource.
• Updates request ticket status when task are completed.
• Notifies engineers when problems are detected.
• Performs task necessary for the efficient operations of the systems.
• Maintains applicable IT documentation associated with work activities.

Knowledge / Skills / Abilities

• Ability to read and understand technical manuals and schematics.

• Effective verbal and writing communication skills.

• Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.

• High level of proficiency in effective problem solving.

• Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.

• Ability to lift and carry various weight and diameter of equipment.

• Ability to climb a stepladder.

Qualifications

Required

• Currently enrolled in applicable, accredited program.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

• The worker is required to function in narrow aisles or passageways.

• The worker is subject to hazards such as climbing a ladder.

Physical Requirements