IT Support Technician (L1–L4)

Description

IT Support Technician (L1–L4)
Muskegon, MI (On-site)

Full Job Description

Are you passionate about helping people and solving problems? Do you enjoy working with others and supporting a variety of businesses?

Shoreline is seeking a talented IT Support Technician to provide technical support across Michigan, Indiana, and Illinois. This role offers a dynamic work environment with daily variety, hands-on challenges, and opportunities to learn and work with a wide range of technologies.

You’ll gain experience across:

• IT infrastructure 
• Telecommunications 
• Sensors and security systems (doors, cameras) 
• Audio and video systems 
• And more 

Job Overview

Provide Level 1–4 IT support both remotely and onsite to a diverse client base. You will play a key role in the strategy, management, and maintenance of client technology infrastructure.

Key Responsibilities

• Deliver remote and onsite IT support 
• Manage and maintain client infrastructure 
• Troubleshoot hardware, software, and network issues 
• Assist with system migrations and deployments 
• Ensure optimal system performance and customer satisfaction 

Requirements

Technical Skills:

• Server and network management experience 
• Workstation and server migrations 
• Windows OS support (Windows 7–11 required) 
• Windows Server (2016–2025 preferred) 

Networking Knowledge:

• Firewalls (DNAT, port forwarding, WAN/LAN, VLANs) 
• Switches (VLANs, OSI model understanding) 
• Access points (including point-to-point systems) 
• Cisco or Ubiquiti/UniFi experience (certifications a plus) 

Soft Skills:

• Excellent communication skills 
• Friendly and personable demeanor 
• Strong organizational skills 
• High attention to detail and memory retention 
• Customer-focused and calm under pressure 
• Strong work ethic and commitment to quality 

Additional Requirements:

• Ability to use power tools 
• Willingness to travel as needed 

Preferred Experience

Experience in any of the following is a plus:

• Managed Service Provider (MSP) environment 
• Point of Sale (POS) systems 
  • Retail (grocery, convenience stores, petroleum) 
  • Restaurants 
• Medical or dental software 
• Manufacturing or industrial systems 
• CRM, ERP, or MRP systems 
• Microsoft SQL Server 
• VMware or Hyper-V 
• Wireshark and Linux command line 

Compensation

• Salary: $40,000 – $60,000 per year
  (Based on experience, skills, and certifications) 

Benefits

• Paid time off 
• Flexible hours 
• Tools and technology provided 
• Company vehicle and gas 
• Meals and lodging covered for out-of-area work 

Job Type

Full-time

Requirements

 Experience Requirements

• MSP experience: 1 year (Preferred) 
• General technology experience: 1 year (Preferred) 

Location Requirements

• Must be able to commute to Muskegon, MI (49444) 
• Must be willing to relocate before starting if not local 

Additional Preferences

Preference will be given to candidates with:

• Clean background (no prior convictions or felonies) 
• Military service (especially with active security clearance) 
• Clean driving record 
• 3+ professional references