IT Support Technician I

Turn your tech skills into a meaningful career right here in Baltimore, MD.
As a Technology Support Technician I, you’ll support the tools our associates rely on every day while building foundational IT skills in a supportive, team‑oriented environment.

React to help desk calls via phone, ticketing system, e-mail and in person.

Provide professional, customer service across all Univest locations and diverse business units.

Troubleshoot basic and complex desktop, application, phone, and networking issues.

Accurately prioritize each incident and assign to the proper IT assistance group.

Work in conjunction with Tier 2 IT assistance to resolve issues.

Contribute positively to enhance and improve call handling and ticket resolution including creating end-user training material and knowledge base articles.

Move and configure PC hardware and software.

Required to be on-site 3 days per week and to travel to other Univest locations as required.

Work flexible hours as needed. This includes working from home using a personal non-cellular internet link.

Required to be part of the on-call, off-hours, rotation team.

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

One to three years experience in a Help Desk\Desktop assistance environment.

Experience assisting Microsoft Windows 11 operating systems.

Strong diagnostics and troubleshooting skills.

Ability to work in a team-oriented, fast-paced, and demanding environment.

Must possess a customer-first mentality.

Have a passion for technology and a desire to grow technical skills.

Experience assisting MS Office suite and standard desktop applications.

Excellent written and communication skills.

Wage Range:

The salary for this position ranges from $15.29 to $26.63/hr                                                                                                                                    

Benefits Overview:

Univest offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 12 weeks of sick time with a doctors note after 6 months of service
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

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An Equal Opportunity Employer.  Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.