IT Support Technician

The Actors Fund Home, an assisted living, skilled nursing, accredited dementia care and sub-acute rehabilitation center located in Englewood, NJ seeks an Entry-Level Help Desk Support Technician to join our IT team. This role involves providing essential technical assistance and support to end-users, aiding in the setup, maintenance, and troubleshooting of hardware, software, and connectivity issues. Will provide direct support to the nursing team with all EMR related issues. Will primarily support the System Administrator with daily IT related tasks.

RESPONSIBILITIES

• Provide initial technical assistance and support to end-users via phone, email, or in-person, addressing basic hardware, software, and connectivity-related inquiries.
• Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
• Diagnose and troubleshoot routine technical problems, escalating complex issues to senior IT personnel as needed.
• Install, upgrade, and configure software applications under the guidance of senior team members.
• Document support requests, resolutions, and procedures to build a knowledge base for future reference.
• Learn and adhere to IT. policies, procedures, and best practices within the organization.
• Collaborate with the IT team to contribute to the overall improvement of IT services and operations.
• Support Nurse Call System and Call manager.
• User Account setups and password reset.

MINIMUM QUALIFICATIONS 

• High School diploma or equivalent.
• Basic understanding of computer hardware and software.
• Excellent communication and interpersonal skills.
• Relevant Course work experience in IT Support.
• Knowledge of Microsoft Windows 10,11.
• Knowledge of Microsoft Office Such as Office 365, Outlook, Word, and Excel.

ADDITIONAL REQUIREMENTS 

• May require travel to the regional office in New York (10-15%)
• May require lifting (30-50 lbs) of hardware or other components
• May require early or late hours including some weekend work
• Some occasional evening support when necessary

ABOUT THIS POSITION

This is a full-time hourly position based in the Actors Fund Home in Englewood, NJ. The Actors Fund Home offers a competitive salary, as well as a comprehensive benefits package, including: choice of multiple health plans, dental plan, voluntary vision, flex and dependent care plans, employer-paid life and long-term disability insurance, supplemental life and disability, 401(k) plan with generous employer match, tuition reimbursement, and generous paid time off. 

 TO APPLY

Apply online at www.entertainmentcommunity.org/careers.  A complete application will include a resume, cover letter and salary expectations.   

ABOUT THE ENTERTAINMENT COMMUNITY FUND

The Entertainment Community Fund and Actors Fund Home is a national human services organization that fosters stability and resiliency, and provides a safety net for performing arts and entertainment professionals over their lifespan. Through offices in New York, Los Angeles and Chicago, The Fund serves everyone in film, theatre, television, music, opera, radio and dance with programs including social services and emergency financial assistance, health care and insurance counseling, housing, and secondary employment and training services. 

For more about the Entertainment Community Fund, please visit: www.entertainmentcommunity.org. 

The Entertainment Community Fund is an Equal Opportunity Employer. Built into the value statement of the Entertainment Community Fund is a commitment to embrace diversity and seek equity, inclusion and dignity for all. We celebrate our differences and strive to cultivate an environment of mutual respect.