IT Support Technician
Goodwill of Western New York
- Location
- Onsite (Buffalo, NY)
- Compensation
- $23 - $29/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 5 days ago
About the role
Goodwill of Western New York is hiring an IT Support Technician to provide end-user technical assistance, manage technology onboarding, and maintain digital security policies. This role supports the organization's mission of changing lives through the power of work by ensuring reliable technology operations for its workforce development and retail divisions.
Skills
Technical support
Operating systems
Technical documentation
Onboarding
Troubleshooting
Digital security
Inventory management
Communication skills
Organizational skills
Time management
Microsoft Office Suite
Customer service
Business math
Benefits
- Competitive benefits
Full job details
Now Hiring: IT Support Technician
What You’ll Do
- Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail.
- Properly escalate unresolved issues to external IT vendor while keeping staff updated.
- Creates technical documentation and procedures and serves as a resource for training materials in response to staff inquiries for technical support.
- New employee technology onboarding setup and administration:
- Obtain and prepare necessary technology equipment for new/newly promoted employees
- New user set-up of technology credentials (email, technology program access, etc.)
- New employee day one technology equipment onboarding
- Troubleshoot issues
- Assist in maintaining our digital security policies, internally and externally.
- Track and Maintain Technical inventory; ensuring technology is properly functioning and available for use.
Who You Are
- A strong communicator with excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to work independently.
- Strong understanding of basic business math.
- Strong customer focus, including the ability to manage customer needs and multiple work priorities.
- Proficient with Microsoft Office Suite or related software.
- A passion for serving others and making a difference in our community.
- Someone who lives our values:
Own It • Dare to Excel • Be Bold • Be Extraordinary • Win Together
What You Bring
- Associate’s Degree in related field preferred.
- Must have and maintain a valid New York State Drivers’ License and reliable transportation.
- Strong Microsoft Office skills
Compensation:
$23.00 - $29.00 an hour
Competitive benefits and a career with purpose
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to twist, bend and reach on a frequent basis.
- Must be able to lift fifty (50) pounds at times.
- Must be able to access and navigate each department at the organizations facilities.
Core Values:
- OWN IT. We are motivated and responsible for our actions and results.
- DARE TO EXCEL. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
- BE BOLD. We jump when faced with a hurdle.
- BE EXTRAORDINARY. We exceed expectations of clients, customers, donors and colleagues.
- WE WIN TOGETHER. We collaborate and celebrate. We drive forward as one team towards our mission.