IT Support Technician
FiveStar
- Location
- Onsite (Bardstown, KY)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the role
FiveStar is a family-owned convenience store chain operating over 80 locations across Kentucky, Tennessee, and Southern Indiana. The IT Support Technician role provides front-line technical support to resolve hardware, software, and connectivity issues, ensuring reliable technology operations for store and office users.
Skills
Technical support
Hardware troubleshooting
Software installation
Connectivity troubleshooting
Helpdesk support
Device configuration
Mobile device management
Microsoft Office Suite
Operating systems
Documentation
Analytical skills
Problem-solving
Communication skills
Time management
Customer service
Full job details
General Summary: The IT Support Technician provides front-line technical support to store and office users, resolving hardware, software, connectivity, and device issues. This role ensures timely, high-quality support across all our locations — keeping technology running reliably to support the productivity of end users.
Essential Job Duties:
- Receive, log, and prioritize helpdesk tickets; provide hands-on troubleshooting and resolution for hardware, software, application, and connectivity issues across desktops, laptops, tablets, printers, and other end-user devices.
- Set up, configure, and deploy new equipment including computers, tablets, and peripherals; support mobile device enrollment, configuration, and troubleshooting.
- Assist with software installations, updates, and licensing compliance; perform routine maintenance and health checks on end-user devices and peripherals.
- Assist with onboarding and offboarding employees, including account setup, device provisioning, and access rights management as directed.
- Escalate complex issues to the Information Technology (IT) Support Manager with detailed documentation; collaborate with IT, Point-of-Sale (POS), and Fuel Technology (FT) teams on cross-functional technology issues.
- Maintain accurate helpdesk records and knowledge base documentation; assist in developing user guides, FAQs, and troubleshooting procedures.
- Assist in training end users on technology tools and best practices
- Provide rotational weekend and holiday support coverage as scheduled.
Minimum Qualifications:
- A 2-year college or technical degree in related field, with 2 years of experience, or any equivalent combination of training and experience.
- Experience providing technical support and troubleshooting hardware, software, and connectivity issues in a helpdesk or desktop support environment.
- Professional appearance and a positive attitude.
- Team player, honest, hardworking, and excellent attendance.
- Excellent verbal, written, and interpersonal communication skills.
- Detail-oriented with strong analytical, problem-solving, organizational, and time management skills; ability to work independently and prioritize.
- Proficient with Microsoft Office Suite, operating systems, or related software.
- Valid Driver’s License.