IT Support Technician - Corporate Headquarters

Job DetailsJob Location: Corporate Headquarters - Atlanta, GA 30318Proof of the Pudding is a chef-led hospitality company delivering food and beverage experiences at some of North America's most complex sports, entertainment, cultural, and live-event venues. Founded in Atlanta in 1979, Proof has built a national reputation for doing hospitality differently—from-scratch cooking at scale, hyper-local sourcing, and a partnership-first approach that treats clients as collaborators, not contracts. The company serves professional and collegiate sports venues, convention centers, cultural institutions, and large-scale destination events across the United States and internationally. This position will be the face of IT for our employees—the person they call when a laptop won't start, a login won't work, or a new team member needs to be up and running on day one. This is a genuinely exciting time to join. We're building a modern, cloud-first IT environment on Microsoft 365, Intune, Autopilot, and Entra ID, and you'll work alongside the IT Lead and a senior Microsoft 365 specialist as we do it. The role also includes travel, and if you enjoy getting out from behind a desk and meeting the people you support, you'll feel right at home. This position reports directly to the CFO and works collaboratively with internal colleagues and external technology partners. This position may require travel among our venues. ESSENTIAL DUTIES AND RESPONSIBILITIES Be the first point of contact for IT support by owning the helpdesk queue, troubleshooting issues, and escalating complex problems. Use our helpdesk and remote support platform to manage requests and support managed devices remotely. Set up, image, configure, and deploy computers using Windows Autopilot and Microsoft Intune; maintain the spare device pool and ship equipment to users. Support onboarding and offboarding to ensure new hires are productive on day one and departing employees are offboarded efficiently. Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online, as well as basic user, mailbox, group, and license administration under the direction of the IT Lead. Support business applications by troubleshooting user issues and assisting with day-to-day administration. Handle occasional networking tasks, including basic connectivity, printer, Wi-Fi, and network hardware troubleshooting. Travel to company locations to provide on-site support, device rollouts, printer and peripheral setup, and assist with new location technology transitions. Maintain accurate records for users, devices, licenses, and access. Contribute to IT documentation, including procedures, runbooks, and knowledge base articles. Perform other related duties as assigned. QualificationsQualifications At least two years of hands-on experience in an IT support or helpdesk role. Solid Windows 11 troubleshooting skills. Experience troubleshooting hardware, software, printers, and basic networking issues. Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. Basic Microsoft 365 and Entra ID user account administration. Strong communication skills with the ability to work effectively with colleagues, IT partners, and users at all levels. A patient, service-oriented approach with the ability to explain technical issues in plain language. Strong organizational and customer service skills. Based in or able to commute to Atlanta, GA, with a valid driver's license and the ability to travel within the United States. Preferred Skills Microsoft certification or formal training, particularly MD-102, MS-102, SC-300, or MS-900. Equivalent hands-on experience is valued equally. Experience with Microsoft Intune, Windows Autopilot, Defender for Business, or Entra Join. Exchange Online and SharePoint Online administration. Experience with a helpdesk or remote monitoring and management (RMM) platform. Basic PowerShell or scripting experience. Experience supporting a multi-site organization. Networking knowledge, including TCP/IP, DNS, DHCP, and the OSI model. Core Values & Competency Requirements Business acumen with a strong understanding of job responsibilities, policies, and quality standards. Dependability and accountability with a commitment to seeing projects through to completion. Integrity, honesty, and professionalism while supporting the company's culture and values. Commitment to maintaining a safe and secure work environment. Ability to work collaboratively as part of a team. Strong written and verbal communication skills. Initiative and proactive problem-solving. Adaptability and the ability to manage changing priorities. Service-oriented mindset with a sense of urgency and focus on customer satisfaction. Work Environment This position consists primarily of in-office work, including computer use, phone support, and movement throughout the office. The typical schedule is Monday through Friday, with occasional after-hours support for urgent issues and planned project deployments. Physical Requirements Prolonged periods of sitting and working at a computer. Ability to lift up to 25 pounds. Compensation and Benefits Full-time salaried position with a salary range of $70,000–$75,000 annually, paid bi-weekly. Training and mentorship in Microsoft cloud technologies, including Intune, Autopilot, and Entra ID. Company-paid Basic Life, AD&D, and Long-Term Disability coverage for eligible full-time employees. Optional benefits include Medical, Dental, Vision, Voluntary Life and AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity insurance. Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or any other legally protected characteristics.