IT Support Technician

IT Support Technician

Parrish Consulting Services, Inc is seeking a driven and professional IT Support Technician to join our team. In this role, you will provide technical support across multiple client environments, ensuring timely resolution of issues while meeting service level agreements (SLAs). This position requires strong troubleshooting skills, effective communication, and the ability to manage competing priorities in a fast-paced setting.

Responsibilities

• Respond to and resolve support tickets via phone, email, and remote management tools in accordance with SLAs
• Troubleshoot and remediate hardware, software, and network issues across diverse client environments
• Deploy, configure, and maintain endpoints, printers, and related IT equipment
• Perform user onboarding/offboarding, including account provisioning, device setup, and access management
• Support and maintain network infrastructure remotely, including basic configuration changes and troubleshooting (VLANs, routing, switching)
• Escalate complex issues appropriately while maintaining ownership and communication with the client
• Document all work performed, resolutions, and processes within the ticketing system and knowledge base
• Collaborate with team members to improve processes, automation, and service delivery

Requirements

• Must have a degree in an Information Technology-related discipline at an accredited technical school or college or equivalent work experience.

• Strong knowledge of Windows operating systems.
• Proven experience working within a ticketing system and meeting SLA-driven performance metrics
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Excellent troubleshooting and problem-solving skills
• Strong communication skills with the ability to explain technical issues to non-technical users
• Ability to prioritize and manage multiple tickets across different clients simultaneously

Preferred Experience

• Experience with RMM and PSA tools
• Familiarity with Microsoft 365 administration and cloud environments
• Experience supporting firewalls, switches, and wireless infrastructure (Fortinet, Cisco, Netgear, etc.)
• Basic scripting or automation experience (PowerShell is a plus)

What We’re Looking For

• A self-motivated technician who thrives in a fast-paced, service-driven environment
• Strong attention to detail and commitment to documentation and process consistency
• Reliable, accountable, and capable of working independently
• A team-oriented mindset with a focus on delivering excellent client service

What We Offer

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (vacation, PTO, and holidays)
• A collaborative team environment with exposure to diverse technologies
• Opportunities for advancement into specialized technical roles